FS Logix Login Slow RRS feed

  • Question

  • Hello everybody,

    we installed FSLogix for several customers.
    These are environments with Windows Server 2016 and Citrix Xenapp 7.15 LTSR.
    We use profile containers. Citrix UPM has been disabled 

    The configuration is identical for all customers. 
    Unfortunately there is one customer,
    the problem that the login stops for 159 seconds at "waiting for FSLogix App Services".

    This is also reportet in Windows Eventlog:

    Winlogon Event 6006:
    The login notification subscriber <frxsvc> needed 159 seconds to process this notification event (logon).

    For the test I have already completely deactivated the McAffe OAS. Disables the Citrix UPM service.
    Microsoft APP-V service disabled. Now everything is without success.

    In the log you can see the waiting time between steps Prep1 and Prep2.

    [21:05:48.522][tid:00000f10.00000878][INFO]             Prep1
    [21:08:26.614][tid:00000f10.00000878][INFO]             Configuration setting not found: SOFTWARE\FSLogix\Profiles\RegisterAppNotifications.  Using default: 1
    [21:08:26.614][tid:00000f10.00000878][INFO]             Prep2

    Monday, May 25, 2020 5:23 AM

All replies

  • Hello,

    We have exactly the same behavior on Windows Server 2019 with Citrix 1912.

    The error occured when we upgraded from 2016 and 7.15..

    No solution so far.

    Thursday, May 28, 2020 8:33 AM
  • Hi, we had exactly the same issue on a single 2016 RDS server.

    Making the AV exclusions and running the Citrix optimizer solved it for us.

    Also check if windows defender is active.

    Some antivirus scan on access which can get in the way at logon. This can be fixed by excluding VHD (or VHDX) files from being scanned in the Users and the Windows\Temp folders.

    Path: C:\Program Files\FSLogix

    Exclude frxdrv.sys, frxdrvvt.sys, frxccd.sys drivers

    Exclude frxccd.exe, frxccds.exe, frxsvc.exe processes


    Path: C:\Windows\TEMP

    Exclusion: Exclude .VHD and .VHDX

    Path: Profile Root Path (Wherever your FSLogix Profiles are stored)

    Exclusion: Exclude .VHD and .VHDX for Folder and Subfolders

    Monday, June 15, 2020 10:56 AM