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HP Elitebook 2740p Windows 8 Developers Preview - Multi-touch screen gestures are not working

    Question

  • I have an HP Elitebook 2740p which has a touchscreen, 4 gb ram, i5 processor, Intel QM57 Express chipset, 1280x800 screen .  The touchscreen says it is multi-touch screen gestures, but I can only get it to work with the pen it comes with and with a mouse.  It is using a Wacom driver.  It will not accept my fingers on Windows 8. 

    I feel totally lost in Windows 8, extremely difficult to use and unintuitive without touch.  I would like to get to the point that Windows 8 works well enough that I can start developing applications.  I know what it is supposed to be like since I watched your webcasts.  Will my HP Elitebook 2740p work with the Windows 8 touch or not?  If so, how do I get it to work with touch?

    Thanks in advance for your answers.  They would be greatly appreciated!


    Saturday, December 3, 2011 6:21 AM

All replies

  • What is the original operating system that been installed in your laptop? Does it works with touch screen?

    It might be issue that you have to install some software to be able to do that if touch scren is supported.

    To check it, go to Computer and then click on system propertise and in there see if it said multi-touch is supported or not.

    Also, you could contact HP and ask them about this. For multitouch hardware must be compatible with feature first for software to support it. If it support touchscreen, then it most likely work with Windows 8.

    Saturday, December 3, 2011 12:32 PM
  • The original OS was Windows 7 Professional.  The pen worked, gestures worked a little, but I figured they would work better when I went to Windows 8 since it is built for that.  The gestures do not work at all in Windows 8.  I updated the Windows 8 OS so it is the latest version and it still doesn't work.

    I don't understand why or where it would say multi-touch is supported in System Properties.  It says multi-touch is supported in the documentation.  Please explain how or where in System Properties it would indicate support for multi-touch.  Device Manager shows Wacom Tablet as a device for Human Interface.

    Sunday, December 4, 2011 11:53 PM
  • Hello Pam,

    I suggest you download the drivers for your HP Elitebook 2740p for Windows 7.
    I have included the page for 64-bit drivers that might help below:
    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4145452&prodTypeId=321957&prodSeriesId=4145567&swLang=13&taskId=135&swEnvOID=4060#11318

    If you have a 32-bit system you will need to download the correct drivers for 32-bit.

    I suggest you download the drivers for Driver - Keyboard, Mouse and Input Devices as well as the BIOS. It was updated in Sept. 2011.
    There are also Firmware updates for the Wacom Erratic Pen and Wacom Digitizer Pen that might be helpful.

    If they don't install, then install in Compatibility Mode for Windows 7.

    Hope this helps.


    Marilyn
    Monday, December 5, 2011 12:11 AM
    Moderator
  • I downloaded and installed everything Marilyn suggested.  And I contacted HP support.  They say the Control Panel - Pen and Touch should have more tabs for hand gestures, which are missing.  They are wondering if the Wacom Tablet driver doesn't work for Window 8?  Should it use the same driver as Windows 7?  Where do I go from here with this issue? 

    From reading another post it seems Windows 8 might work on this model computer HP 2740p, so I'm not sure what to do now.  I really would like to start developing Metro apps and bought this touchscreen computer specifically for this purpose.

    Thanks in advance for you answer,

    Pam

    Monday, December 5, 2011 1:51 AM
  • HP would be the best source to know if this HP model would work with touch in Windows Developer Preview. They develop the drivers for their hardware, not Microsoft. In Device manager, do you have any yellow bangs (!) that show the driver is not working as expected?

    You can try installing the Wacom drivers in Compatibility mode for Windows 7 since most manufacter's have not created drivers for Windows Developer Preview.

    You might also check the Wacom website to see if they had any updated or more current drivers than what is listed on the HP website.

    You may be able to install drivers that are designed for other versions of Windows by using the compatibility troubleshooter. You can try this troubleshooter by:

    ·Enter the Start screen
    ·Move your mouse to the bottom left of the screen to expand the Charms section
    ·Click Run programs made for previous versions of Windows

    Then follow the prompts and direct the troubleshooter to the installer for your computer's driver/drivers.

     

    Thanks,


    Marilyn
    • Proposed as answer by Irfanfare Monday, December 5, 2011 3:11 PM
    Monday, December 5, 2011 2:23 AM
    Moderator