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Driver signature validation failed on Customer's PC with Windows 10 RRS feed

  • Question

  • Hi 

    My device driver signature validation failed on Customer's PC with Windows 10

    I signed driver on Partner Center and followed the procedures

    Driver works on multiple test PCs with Windows 10, but does not work on Customer's PC.

    PC info:

    Windows 10 Pro
    Version 10.0.18362 Build 18362
    Hardware Abstraction Layer Version = "10.0.18362.752"

    installation log :

         dvi:                     Install Device: Configuring device class. 17:07:53.698
         dvi:                     Install Device: Configuring device class completed. 17:07:53.698
         dvi:                     Device Status: 0x01802400, Problem: 0x1 (0xc0000493)
         dvi:                     Install Device: Starting device 'USB\VID_xxxx&PID_xxxx&MI_00\6&1ECA5BF7&0&0000'. 17:07:53.702
         dvi:                     Install Device: Starting device completed. 17:07:53.716
    !!!  dvi:                     Device not started: Device has problem: 0x27 (CM_PROB_DRIVER_FAILED_LOAD), problem status: 0xc0000603.

    Please let me know if you need any additional information


    Tuesday, June 23, 2020 1:49 PM