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AVStream Driver BSOD issue RRS feed

  • Question

  • Hi,
     
    The windows system crashes while installing AVStream driver on Windows 10 1809 version. The AVStream installs successfully on Windows 10 1703 version, but while installing on Windows 10 1809 it crashes. The BSOD displayed indicates bugcheck KMODE_EXCEPTION_NOT_HANDLED (1e) caused by Wdf01000.sys driver. Please find BSOD log below

    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 85e04846, The address that the exception occurred at
    Arg3: 00000000, Parameter 0 of the exception
    Arg4: 000000d4, Parameter 1 of the exception
    Debugging Details:
    ------------------

    KEY_VALUES_STRING: 1

    TIMELINE_ANALYSIS: 1

    DUMP_CLASS: 1
    DUMP_QUALIFIER: 401
    BUILD_VERSION_STRING:  17763.1.x86fre.rs5_release.180914-1434
    SYSTEM_MANUFACTURER:  Hewlett-Packard
    SYSTEM_PRODUCT_NAME:  HP 15 Notebook PC
    SYSTEM_SKU:  M9W00PA#ACJ
    SYSTEM_VERSION:  0975120000405F00000610180
    BIOS_VENDOR:  Insyde
    BIOS_VERSION:  F.36
    BIOS_DATE:  12/18/2014
    BASEBOARD_MANUFACTURER:  Hewlett-Packard
    BASEBOARD_PRODUCT:  2211
    BASEBOARD_VERSION:  86.49
    DUMP_TYPE:  1
    BUGCHECK_P1: ffffffffc0000005
    BUGCHECK_P2: ffffffff85e04846
    BUGCHECK_P3: 0
    BUGCHECK_P4: d4
    READ_ADDRESS:  000000d4
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    FAULTING_IP:
    Wdf01000!FxDevice::DispatchWithLock+56 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    85e04846 8b96d4000000    mov     edx,dword ptr [esi+0D4h]
    EXCEPTION_PARAMETER2:  000000d4
    BUGCHECK_STR:  0x1E_c0000005_R
    CPU_COUNT: 4
    CPU_MHZ: 6a0
    CPU_VENDOR:  GenuineIntel
    CPU_FAMILY: 6
    CPU_MODEL: 45
    CPU_STEPPING: 1
    CPU_MICROCODE: 6,45,1,0 (F,M,S,R)  SIG: 23'00000000 (cache) 23'00000000 (init)
    BLACKBOXBSD: 1 (!blackboxbsd)

    BLACKBOXPNP: 1 (!blackboxpnp)

    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  svchost.exe
    CURRENT_IRQL:  0
    ANALYSIS_SESSION_HOST:  DESKTOP-PC
    ANALYSIS_SESSION_TIME:  01-27-2019 14:52:01.0725
    ANALYSIS_VERSION: 10.0.17134.1 x86fre
    EXCEPTION_RECORD:  b7243938 -- (.exr 0xffffffffb7243938)
    ExceptionAddress: 85e04846 (Wdf01000!DispatchWorker)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000000
       Parameter[1]: 000000d4
    Attempt to read from address 000000d4
    TRAP_FRAME:  b7243a18 -- (.trap 0xffffffffb7243a18)
    ErrCode = 00000000
    eax=c1840378 ebx=9a351778 ecx=9a35180c edx=9a351778 esi=00000000 edi=9a351778
    eip=85e04846 esp=b7243a8c ebp=b7243ad8 iopl=0         nv up ei pl zr na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
    Wdf01000!DispatchWorker [inlined in Wdf01000!FxDevice::DispatchWithLock+0x56]:
    85e04846 8b96d4000000    mov     edx,dword ptr [esi+0D4h] ds:0023:000000d4=????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from 814782e3 to 813da924
    STACK_TEXT: 
    b72433f0 814782e3 0000001e c0000005 85e04846 nt!KeBugCheckEx
    b724340c 813f4ba2 b7243938 81547428 b7243500 nt!KiFatalExceptionHandler+0x1a
    b7243430 813f4b74 b7243938 81547428 b7243500 nt!ExecuteHandler2+0x26
    b72434f0 813921c9 b7243938 b7243500 00010037 nt!ExecuteHandler+0x24
    b724391c 813edcbd b7243938 00000000 b7243a18 nt!KiDispatchException+0x179
    b7243988 813f24b2 00000000 00000000 00000000 nt!KiDispatchTrapException+0x51
    b7243988 85e04846 00000000 00000000 00000000 nt!KiTrap0E+0x382
    b7243ad8 8137ef48 c18402a8 9a351778 c4213580 Wdf01000!FxDevice::DispatchWithLock+0x56 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    b7243af0 8163cd8e 0000001f c4213568 849fe140 nt!IofCallDriver+0x48
    b7243b30 815f323b b1f5e040 c4213580 00000001 nt!IopCloseFile+0x14e
    b7243bd0 815f51ed b1f5e040 00001164 ffffff01 nt!ObCloseHandleTableEntry+0x1eb
    b7243c08 813ec3ab 80e22500 04d3f684 77870c80 nt!NtClose+0xad
    b7243c08 77870c80 80e22500 04d3f684 77870c80 nt!KiSystemServicePostCall
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    04d3f684 00000000 00000000 00000000 00000000 0x77870c80

    THREAD_SHA1_HASH_MOD_FUNC:  e80d346c1ddf471afc1e7f611cfd59763cde2271
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  d89547cfaf13c0ccbe686141caf688d0baa25893
    THREAD_SHA1_HASH_MOD:  6127564906a7e50f7410e73a4d3ce5a3c025ce35
    FOLLOWUP_IP:
    Wdf01000!FxDevice::DispatchWithLock+56 [minkernel\wdf\framework\shared\core\fxdevice.cpp @ 1430]
    85e04846 8b96d4000000    mov     edx,dword ptr [esi+0D4h]
    FAULT_INSTR_CODE:  d4968b
    FAULTING_SOURCE_LINE:  minkernel\wdf\framework\shared\core\fxdevice.cpp
    FAULTING_SOURCE_FILE:  minkernel\wdf\framework\shared\core\fxdevice.cpp
    FAULTING_SOURCE_LINE_NUMBER:  1430
    SYMBOL_STACK_INDEX:  7
    SYMBOL_NAME:  Wdf01000!FxDevice::DispatchWithLock+56
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: Wdf01000
    IMAGE_NAME:  Wdf01000.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  6e9609c8
    STACK_COMMAND:  .thread ; .cxr ; kb
    BUCKET_ID_FUNC_OFFSET:  56
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_Wdf01000!FxDevice::DispatchWithLock
    BUCKET_ID:  0x1E_c0000005_R_Wdf01000!FxDevice::DispatchWithLock
    PRIMARY_PROBLEM_CLASS:  0x1E_c0000005_R_Wdf01000!FxDevice::DispatchWithLock
    TARGET_TIME:  2019-01-27T07:59:36.000Z
    OSBUILD:  17763
    OSSERVICEPACK:  0
    SERVICEPACK_NUMBER: 0
    OS_REVISION: 0
    SUITE_MASK:  784
    PRODUCT_TYPE:  1
    OSPLATFORM_TYPE:  x86
    OSNAME:  Windows 10
    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal
    OS_LOCALE: 
    USER_LCID:  0
    OSBUILD_TIMESTAMP:  1989-06-02 02:50:16
    BUILDDATESTAMP_STR:  180914-1434
    BUILDLAB_STR:  rs5_release
    BUILDOSVER_STR:  10.0.17763.1.x86fre.rs5_release.180914-1434
    ANALYSIS_SESSION_ELAPSED_TIME:  13c1
    ANALYSIS_SOURCE:  KM
    FAILURE_ID_HASH_STRING:  km:0x1e_c0000005_r_wdf01000!fxdevice::dispatchwithlock
    FAILURE_ID_HASH:  {d9aad7bd-3089-a55f-c090-e3e36e5ad629}

    Followup:     MachineOwner
    ---------

    Wednesday, January 30, 2019 7:05 AM