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Windows update issue (KB3045313)

    Question

  • Hi all,

    I'm experiencing an issue when I try to install KB3045313. The server (OS Windows Server 2008 Standard SP2 Build 6002)  has this SQL server version installation : Microsoft SQL Server 2008 R2 (SP2) - 10.50.4000.0 (X64)

    After the installation, the log content is below reported:

    ------------------------------------------------------------------------

    Overall summary:
      Final result:                  The patch installer has failed to update the following instance: SQLSERVER2008. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068052374
      Exit facility code:            1212
      Exit error code:               1642
      Exit message:                  The patch installer has failed to update the following instance: SQLSERVER2008. To determine the reason for failure, review the log files.
      Start time:                    2016-11-24 16:32:11
      End time:                      2016-11-24 16:39:53
      Requested action:              Patch
    Instance SQLSERVER2008 overall summary:
      Final result:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Exit code (Decimal):           -2068052374
      Exit facility code:            1212
      Exit error code:               1642
      Exit message:                  The patch installer has failed to update the shared features. To determine the reason for failure, review the log files.
      Start time:                    2016-11-24 16:36:53
      End time:                      2016-11-24 16:39:48
      Requested action:              Patch
      Log with failure:              C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055\SQLSERVER2008\SqlWriter_Cpu64_1.log
      Exception help link:           http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.4042.0
    Machine Properties:
      Machine name:                  MDAD2-LJ
      Machine processor count:       4
      OS version:                    Windows Server 2008
      OS service pack:               Service Pack 2
      OS region:                     United States
      OS language:                   English (United States)
      OS architecture:               x64
      Process architecture:          64 Bit
      OS clustered:                  No
    Product features discovered:
      Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered
      Sql Server 2008 R2   SQLSERVER2008        MSSQL10_50.SQLSERVER2008       Database Engine Services                 1033                 Express Edition      10.52.4000.0    No       
    Package properties:
      Description:                   SQL Server Database Services 2008 R2
      ProductName:                   SQL2008
      Type:                          RTM
      Version:                       10
      SPLevel:                       2
      KBArticle:                     KB3045313
      KBArticleHyperlink:            http://support.microsoft.com/?kbid=3045313
      PatchType:                     GDR
      AssociatedHotfixBuild:         4339
      Platform:                      x64
      PatchLevel:                    10.52.4042.0
      ProductVersion:                10.52.4000.0
      GDRReservedRange:              10.50.1610.0:10.50.1700.0;10.50.2500.0:10.50.2699.0;10.50.4001.0:10.50.4250.0
      PackageName:                   SQLServer2008R2-KB3045313-x64.exe
      Installation location:         c:\059c6da1195fa72d1037d3da892c\x64\setup\
    Updated product edition:
      Instance             Edition            
      SQLSERVER2008        EXPRESS            
    User Input Settings:
      ACTION:                        Patch
      ALLINSTANCES:                  False
      CLUSTERPASSIVE:                False
      CONFIGURATIONFILE:            
      ENU:                           True
      FARMACCOUNT:                   <empty>
      FARMADMINPORT:                 0
      FARMPASSWORD:                  *****
      HELP:                          False
      INDICATEPROGRESS:              False
      INSTANCEID:                    <empty>
      INSTANCENAME:                  <empty>
      PASSPHRASE:                    *****
      QUIET:                         False
      QUIETSIMPLE:                   False
      UIMODE:                        Normal
      X86:                           False
    Rules with failures:
    Global rules:
    There are no scenario-specific rules.
    Rules report file:               C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055\SystemConfigurationCheck_Report.htm
      

    ------------------------------------------------------------------------------------------------------------------------

    Below the content of C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055\SQLSERVER2008\SqlWriter_Cpu64_1.log file:

    ------------------------------------------------------------------------------------------------------------------------

    === Verbose logging started: 11/24/2016  16:39:16  Build type: SHIP UNICODE 4.05.6002.00  Calling process: c:\059c6da1195fa72d1037d3da892c\x64\setup100.exe ===
    MSI (c) (F0:08) [16:39:16:368]: Resetting cached policy values
    MSI (c) (F0:08) [16:39:16:368]: Machine policy value 'Debug' is 0
    MSI (c) (F0:08) [16:39:16:368]: ******* RunEngine:
               ******* Product: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (F0:08) [16:39:16:368]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (F0:08) [16:39:16:368]: Grabbed execution mutex.
    MSI (c) (F0:08) [16:39:16:368]: Cloaking enabled.
    MSI (c) (F0:08) [16:39:16:368]: Attempting to enable all disabled privileges before calling Install on Server
    MSI (c) (F0:08) [16:39:16:368]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (78:B8) [16:39:16:384]: Running installation inside multi-package transaction {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}
    MSI (s) (78:B8) [16:39:16:384]: Grabbed execution mutex.
    MSI (s) (78:D0) [16:39:16:399]: Resetting cached policy values
    MSI (s) (78:D0) [16:39:16:399]: Machine policy value 'Debug' is 0
    MSI (s) (78:D0) [16:39:16:399]: ******* RunEngine:
               ******* Product: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}
               ******* Action:
               ******* CommandLine: **********
    MSI (s) (78:D0) [16:39:16:399]: Machine policy value 'DisableUserInstalls' is 0
    MSI (s) (78:D0) [16:39:16:399]: SRSetRestorePoint skipped for this transaction.
    MSI (s) (78:D0) [16:39:16:399]: End dialog not enabled
    MSI (s) (78:D0) [16:39:16:399]: Original package ==> c:\Windows\Installer\6a8b90.msi
    MSI (s) (78:D0) [16:39:16:399]: Package we're running from ==> c:\Windows\Installer\6a8b90.msi
    MSI (s) (78:D0) [16:39:16:415]: APPCOMPAT: looking for appcompat database entry with ProductCode '{288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}'.
    MSI (s) (78:D0) [16:39:16:415]: APPCOMPAT: no matching ProductCode found in database.
    MSI (s) (78:D0) [16:39:16:415]: MSCOREE not loaded loading copy from system32
    MSI (s) (78:D0) [16:39:16:431]: File will have security applied from OpCode.
    MSI (s) (78:D0) [16:39:16:431]: Original patch ==> c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp
    MSI (s) (78:D0) [16:39:16:431]: Patch we're running from ==> c:\Windows\Installer\6ad19222.msp
    MSI (s) (78:D0) [16:39:16:431]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp' against software restriction policy
    MSI (s) (78:D0) [16:39:16:431]: SOFTWARE RESTRICTION POLICY: c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp has a digital signature
    MSI (s) (78:D0) [16:39:46:508]: SOFTWARE RESTRICTION POLICY: c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp is permitted to run at the 'unrestricted' authorization level.
    MSI (s) (78:D0) [16:39:46:508]: SequencePatches starts. Product code: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}, Product version: 10.50.1600.1, Upgrade code: {E9031696-DD39-4C25-BAEB-425FF28279EA}, Product language 1033
    MSI (s) (78:D0) [16:39:46:508]: PATCH SEQUENCER: verifying the applicability of QFE patch c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp against product code: {288D79EE-A2D1-42AF-9597-B0ADCC23A8ED}, product version: 10.50.1600.1, product language 1033 and upgrade code: {E9031696-DD39-4C25-BAEB-425FF28279EA}
    MSI (s) (78:D0) [16:39:46:508]: PATCH SEQUENCER: QFE patch c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp is not applicable.
    MSI (s) (78:D0) [16:39:46:508]: SequencePatches returns success.
    MSI (s) (78:D0) [16:39:46:508]: Final Patch Application Order:
    MSI (s) (78:D0) [16:39:46:508]: Other Patches:
    MSI (s) (78:D0) [16:39:46:508]: Unknown\Absent: {8B9F68F5-8191-4F48-B6C5-4A98858642AF} - c:\059c6da1195fa72d1037d3da892c\1033_ENU_LP\x64\setup\x64\SqlWriter.msp
    MSI (s) (78:D0) [16:39:46:508]: Product: Microsoft SQL Server VSS Writer - Update '{8B9F68F5-8191-4F48-B6C5-4A98858642AF}' could not be installed. Error code 1642. Additional information is available in the log file C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055\SQLSERVER2008\SqlWriter_Cpu64_1.log.
    MSI (s) (78:D0) [16:39:46:508]: Windows Installer installed an update. Product Name: Microsoft SQL Server VSS Writer. Product Version: 10.50.1600.1. Product Language: 1033. Update Name: {8B9F68F5-8191-4F48-B6C5-4A98858642AF}. Installation success or error status: 1642.
    MSI (s) (78:D0) [16:39:46:508]: Note: 1: 1708
    MSI (s) (78:D0) [16:39:46:508]: Product: Microsoft SQL Server VSS Writer -- Installation failed.
    MSI (s) (78:D0) [16:39:46:508]: Windows Installer installed the product. Product Name: Microsoft SQL Server VSS Writer. Product Version: 10.50.1600.1. Product Language: 1033. Installation success or error status: 1642.
    MSI (s) (78:D0) [16:39:46:523]: Attempting to delete file c:\Windows\Installer\6ad19222.msp
    MSI (s) (78:D0) [16:39:46:523]: MainEngineThread is returning 1642
    MSI (s) (78:B8) [16:39:46:523]: No System Restore sequence number for this installation.
    The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
    c:\Windows\Installer\6a8b90.msi
    MSI (s) (78:B8) [16:39:46:523]: User policy value 'DisableRollback' is 0
    MSI (s) (78:B8) [16:39:46:523]: Machine policy value 'DisableRollback' is 0
    MSI (s) (78:B8) [16:39:46:523]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (78:B8) [16:39:46:523]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
    MSI (s) (78:B8) [16:39:46:523]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (78:B8) [16:39:46:523]: Restoring environment variables
    MSI (c) (F0:08) [16:39:46:523]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (F0:08) [16:39:46:523]: MainEngineThread is returning 1642
    === Verbose logging stopped: 11/24/2016  16:39:46 ===

    -------------------------------------------------------------------------------------------------------------------------------------------------------

    Can you help me to fix the issue please ?

    Friday, November 25, 2016 8:37 AM

All replies

  • check folder compression on the Microsoft SQL Server installation folder. you need  remove folder compression installation complete.

    https://social.msdn.microsoft.com/Forums/sqlserver/en-US/31bccdb8-db89-4a31-ab2e-656afcefcb2e/installing-kb2494089-fails-with-error-code-1642?forum=sqlsetupandupgrade


    Please Mark it as Answered if it answered your question OR mark it as Helpful if it help you to solve your problem.

    Friday, November 25, 2016 8:58 AM
  • I checked folder compression on the installation folder and it seems to be disabled. Opening the detailed log (in C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20161124_163055) I found something more: 

    ------------------------------------------------------------------------------------------------------------------

    2016-11-24 16:35:38 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine
    2016-11-24 16:35:38 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\Instance Names\SQL
    2016-11-24 16:35:38 Slp: Sco: Attempting to get registry value SQLSERVER2008
    2016-11-24 16:35:38 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine
    2016-11-24 16:35:38 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\MSSQL10_50.SQLSERVER2008\ClusterState
    2016-11-24 16:35:38 Slp: Sco: Attempting to get registry value MPT_AGENT_CORE_CNI
    2016-11-24 16:35:38 Slp: Sco: Attempting to get registry value SQL_Engine_Core_Inst
    2016-11-24 16:35:38 Slp: Sco: Attempting to get service start mode for service SQLAgent$SQLSERVER2008
    2016-11-24 16:35:38 Slp: Invoking QueryServiceConfig Win32 API for buffer size
    2016-11-24 16:35:38 Slp: Invoking QueryServiceConfig Win32 API with AllocHGlobal buffer
    2016-11-24 16:35:38 Slp: Sco: Returning service start mode Disabled
    2016-11-24 16:35:38 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine
    2016-11-24 16:35:38 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\Instance Names\SQL
    2016-11-24 16:35:38 Slp: Sco: Attempting to get registry value SQLSERVER2008
    2016-11-24 16:35:38 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine
    2016-11-24 16:35:38 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\MSSQL10_50.SQLSERVER2008\ClusterState
    2016-11-24 16:35:38 Slp: Sco: Attempting to get registry value MPT_AGENT_CORE_CNI
    2016-11-24 16:35:38 Slp: Sco: Attempting to get registry value SQL_Engine_Core_Inst
    2016-11-24 16:35:38 Slp: Sco: Failed to open service handle for service MSSQLFDLauncher$SQLSERVER2008
    2016-11-24 16:35:38 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine
    2016-11-24 16:35:38 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\Instance Names\OLAP
    2016-11-24 16:35:38 Slp: Sco: Failed to open service handle for service MSOLAP$SQLSERVER2008
    2016-11-24 16:35:38 Slp: Sco: Failed to open service handle for service ReportServer$SQLSERVER2008
    2016-11-24 16:35:38 Slp: Attempting to run patch request for instance: SQLSERVER2008
    2016-11-24 16:39:51 Slp: Error: Failed to run patch request for instance: SQLSERVER2008 (exit code: -2068052374)
    2016-11-24 16:39:51 Slp: Sco: Attempting to get service start mode for service SQLBrowser
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API for buffer size
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API with AllocHGlobal buffer
    2016-11-24 16:39:51 Slp: Sco: Returning service start mode Automatic
    2016-11-24 16:39:51 Slp: Sco: Attempting to get service start mode for service SQLBrowser
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API for buffer size
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API with AllocHGlobal buffer
    2016-11-24 16:39:51 Slp: Sco: Returning service start mode Automatic
    2016-11-24 16:39:51 Slp: Restoring the following NT service to a running state after patch action: SQLBrowser
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service SQLBrowser
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service SQLBrowser, start parameters
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service SQLBrowser
    2016-11-24 16:39:51 Slp: Sco: Service SQLBrowser already running or pending start
    2016-11-24 16:39:51 Slp: Sco: Attempting to get service start mode for service SQLWriter
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API for buffer size
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API with AllocHGlobal buffer
    2016-11-24 16:39:51 Slp: Sco: Returning service start mode Automatic
    2016-11-24 16:39:51 Slp: Sco: Attempting to get service start mode for service SQLWriter
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API for buffer size
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API with AllocHGlobal buffer
    2016-11-24 16:39:51 Slp: Sco: Returning service start mode Automatic
    2016-11-24 16:39:51 Slp: Restoring the following NT service to a running state after patch action: SQLWriter
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service SQLWriter
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service SQLWriter, start parameters
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service SQLWriter
    2016-11-24 16:39:51 Slp: Sco: Service SQLWriter already running or pending start
    2016-11-24 16:39:51 Slp: Sco: Attempting to get service start mode for service MSSQL$SQLSERVER2008
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API for buffer size
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API with AllocHGlobal buffer
    2016-11-24 16:39:51 Slp: Sco: Returning service start mode Automatic
    2016-11-24 16:39:51 Slp: Sco: Attempting to get service start mode for service MSSQL$SQLSERVER2008
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API for buffer size
    2016-11-24 16:39:51 Slp: Invoking QueryServiceConfig Win32 API with AllocHGlobal buffer
    2016-11-24 16:39:51 Slp: Sco: Returning service start mode Automatic
    2016-11-24 16:39:51 Slp: Restoring the following NT service to a running state after patch action: MSSQL$SQLSERVER2008
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service MSSQL$SQLSERVER2008
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service MSSQL$SQLSERVER2008, start parameters
    2016-11-24 16:39:51 Slp: Sco: Attempting to start service MSSQL$SQLSERVER2008
    2016-11-24 16:39:51 Slp: Sco: Service MSSQL$SQLSERVER2008 started
    2016-11-24 16:39:51 Slp: Waiting for the following Sql NT service to indicate successful startup: MSSQL$SQLSERVER2008
    2016-11-24 16:39:51 Slp: Sco: Attempting to get service process id for service MSSQL$SQLSERVER2008
    2016-11-24 16:39:51 Slp: Invoking QueryServiceStatusEx Win32 API
    2016-11-24 16:39:51 Slp: Sco: Returning service process id 2744
    2016-11-24 16:39:51 Slp: Waiting for nt event Global\sqlserverRecComplete$SQLSERVER2008 to be created
    2016-11-24 16:39:51 Slp: Waiting for nt event Global\sqlserverRecComplete$SQLSERVER2008 or sql process handle to be signaled
    2016-11-24 16:39:52 Slp: Completed Action: RunPatchAllInstanceAction, returned True
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: ValidatePatchInstanceName due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: ExecutePatchCalculateWorkflow due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: FinalCalculateSettings due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: ValidateFeatureSettings due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: AddPackageInstallerEnginesAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: SchedulePackageInstallActionsAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: ScheduleUpgradePackageInstallActionsAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: NotifyProgressCountDisplay due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: ScheduleConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: ValidationTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: PreMsiTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: StopPatchedServices due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: CachePatchPage due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: InitializeMsiAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: MsiTimingAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: FinalizeMsiAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: PostMsiTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: DowntimeTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: StartPatchedServices due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: StartupTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: PreUninstallTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: UninstallTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: UpgradeMsiTimingAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: FinalizeTimingConfigAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: CreateARPRegKeyAction due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Skipping Action: NotifyProgressComplete due to user cancel request
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Running Action: FinalizeProgressStatus
    2016-11-24 16:39:52 Slp: Completed Action: FinalizeProgressStatus, returned True
    2016-11-24 16:39:52 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:52 Slp: Running Action: CloseUI
    2016-11-24 16:39:52 Slp: Stop action skipped in UI Mode Full
    2016-11-24 16:39:52 Slp: Completed Action: CloseUI, returned True
    2016-11-24 16:39:54 Slp:
    2016-11-24 16:39:54 Slp:
    2016-11-24 16:39:54 Slp: ----------------------------------------------------------------------
    2016-11-24 16:39:54 Slp:
    2016-11-24 16:39:54 Slp: Error result: -2068052374
    2016-11-24 16:39:54 Slp: Result facility code: 1212
    2016-11-24 16:39:54 Slp: Result error code: 1642

    -------------------------------------------------------------------------------------------------------

    Do you have an idea how can I fix the issue?

    Thanks

    Friday, November 25, 2016 2:09 PM
  • Hi Graziano,

    Could you please tell us if you have run the installation media with Administrator?

    Based on the following error message:

    Failed to open service handle for service MSOLAP$SQLSERVER2008
    Failed to open service handle for service MSSQLFDLauncher$SQLSERVER2008
    Failed to run patch request for instance: SQLSERVER2008 

    These error can all been cause by that the account which running this installation media has no permission on the files of previous version of SQL Server.

    Best Regards,
    Teige


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    Tuesday, November 29, 2016 1:30 PM