none
Opening A Support Ticket - Turn Around Time And Resolution Time

    Question

  • Hi,

    Does anyone have experience opening a support ticket with Microsoft?  I have read that it costs 500 per ticket but how long does it take before they contact you and resolve the issue?  

    Thanks!

    Tuesday, April 25, 2017 7:04 PM

All replies

  • Hi Daniel,

    Please visit this site for support ticket options. Based on what I know, a support engineer should contact you within 8 hours(maximum) depends on severity level.

    If you have any other questions, please let me know.

    Regards,
    Lin

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Friday, April 28, 2017 9:59 AM
    Moderator