In which areas can CCF can be used RRS feed

  • Question

  • In which areas can CCF can be used.
    Need some scenarios /examples
    Thanks in Advance
    Wednesday, January 4, 2012 11:29 PM

All replies

  • Currently the support for CCF is stoped as Microsoft had now moved to CCA (Customer Care Accelerator).

    CCF / CCA is used to build applications for any contact/call center. These applications are called Agent Desktop which provides the customer information to the call center agents who service the customer.


    Thanks, Daniel
    Thursday, January 19, 2012 5:06 AM