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There is not enough memory to complete the operation RRS feed

  • Question

  • We have about 25 PCs that are running Microsoft Project Professional 2010. 2 of these machines are running into this error once or twice a day. I've collected hang dumps for the winproj.exe process and they're not showing any memory pressure - there's only about %25 percent of memory being used.

    What could be causing this error? I asked this question in the Project Standard and Professional forum and there was a suggestion that it may be related to the PS Queue: How should I go about seeing if this is the case?

    Tuesday, July 26, 2011 11:01 PM

Answers

  • Did you install the June CU as well?

    I have seen this behaviour in the past. After installation of SP1 and June CU I have not heard any users complain about this issue anymore. The issue did occur randomly, so there is no guarantee that installation of SP1 and CU has actually fixed the issue.

    Do you know what the users were doing that triggered the error message?

     

    Regards,

    Quint

    • Marked as answer by pjctransmax Thursday, August 25, 2011 5:57 AM
    Wednesday, August 3, 2011 8:24 AM

All replies

  • are you talking about this error

    An unexpected error occurred during the command execution."

    Try the following:

    . Verify that all argument name and values are correct and are of the correct type.

    . You may have run out of memory. To free up available memory, close program, projects, or windows that you aren't using.

    Tuesday, July 26, 2011 11:36 PM
    Moderator
  • What is the specific issue ? Is it hunged while working with connection to Projectserver 2010 or what is the behaviour without connection to PS?

    Project professional 2010 requires a standard configuration of client machines. Please verify from the below article & check if anything is missedout:
    http://technet.microsoft.com/en-us/library/ee624351.aspx#section12

    Also,Please referto the 32/64bit system:
    http://technet.microsoft.com/en-us/library/ee681792.aspx


    Thanks, Amit Khare |EPM Consultant| Blog: http://amitkhare82.blogspot.com http://www.linkedin.com/in/amitkhare82
    Wednesday, July 27, 2011 11:06 AM
  • May be this is memory leak in timephased operations.

    What's scenario of usage (step-by-step)?


    MS Project and Project Management |PM Consulting Services, Microsoft Gold PPM and Gold ISV Partner
    Wednesday, July 27, 2011 7:55 PM
  • Hi Hrishid,

    No, it's not giving that error. It looks more like the Visual Basic or Visual C++ out of memory error that you get when something in the application is attempting to allocate an infinite amount of memory. As stated in my initial post, there is plenty of available memory available. 

    You can see the error message here (http://imgur.com/zo4ma][IMG]http://i.imgur.com/zo4ma.png).

     

     

     

     

    Sunday, July 31, 2011 11:53 PM
  • I haven't been able to get a reproduction of the error from the users of those PCs. Apparently it can happen at any time, whether they have one project open or many and on all sorts of different operations.

    They are able to re-open Project after the crash and do the same operation that they attempted before the crash without issue.

    I was hoping to use the hang dumps or crash dumps to identify what they are doing, but I'm not having much luck, although that may well be my lack of experience with a debugger.

     

     

    Sunday, July 31, 2011 11:59 PM
  • There is another symptom that may help to diagnose the problem.

     

    Before the "Not Enough Memory" error appears, the Gant view goes blank like this;

    http://imgur.com/FpJpy

    When the user tries to do something else in Project, such as close and re-open the project or access the cache status in the Options menu, it triggers the "Not Enough Memory" error.

     

    Monday, August 1, 2011 5:18 AM
  • I have experienced this in the past too. Vladimir what exactly is this timephased leek you mentioned and do you know if htis has been fixed in SP1? 

     Not sure how to resolve it, but do you have Service Pack 1 installed?


    Marc Soester [MVP] http://marcsoester.blogspot.com
    Monday, August 1, 2011 11:57 AM
    Moderator
  • Yes, I've installed service pack 1 on the machines.

     

    It must be either server side or in the projects they are working with (chair-keyboard interface?) because I gave one of them a brand new workstation and he was able to produce the same result inside of three hours.

     

     

     

     

    Tuesday, August 2, 2011 11:34 PM
  • Did you install the June CU as well?

    I have seen this behaviour in the past. After installation of SP1 and June CU I have not heard any users complain about this issue anymore. The issue did occur randomly, so there is no guarantee that installation of SP1 and CU has actually fixed the issue.

    Do you know what the users were doing that triggered the error message?

     

    Regards,

    Quint

    • Marked as answer by pjctransmax Thursday, August 25, 2011 5:57 AM
    Wednesday, August 3, 2011 8:24 AM
  • This does sound like an issue we fixed in the June CU which could cause UI issues (grid is not actually blank - you are just seeing a very wide column...) and apparent memory issues.  Let me know if applying the June CU resolves the problem for you.

    Best regards,

    Brian.


    Blog | Facebook | Twitter | Posting is provided "AS IS" with no warranties, and confers no rights.
    Project Server TechCenter | Project Developer Center | Project Server Help | Project Product Page
    Monday, August 8, 2011 10:07 PM
    Owner
  • Hi everyone,

     

    Sorry for the delay in my reply - it took a while to get the patches installed and see what happened.

     

    It does appear to have fixed the issue. There have been no reports of the "blank" grid any more, so I'm happy to say this one has been fixed by applying both updates.

    And by "fixed" I mean it's either fixed that issue so I can see the other one clearly, or it's morphed into what may be a simple Visual C runtime problem :))) The dumps now consistently point to an unknown exception (0xc0000417) in msvcr90.dll, so I'm chasing that one now. Hey-ho...

     

    Thanks for the help guys


    Thursday, August 25, 2011 5:56 AM
  • Can you please advise me to what the "June CU" is ?   Does it have a KP # assigned to it?

     

    Thank you in advance.

    Tuesday, September 20, 2011 1:30 PM
  • i hillhuntin - It is the June Cumulative Update.  The link is http://support.microsoft.com/kb/2552541 and there has since been released the August CU so you could load this now, as it includes the June one too.  August CU is here - http://support.microsoft.com/kb/2553105.  Service Pack 1 that was also mentioned can be found at http://support.microsoft.com/kb/2460052.

    Best regards,

    Brian.


    Blog | Facebook | Twitter | Posting is provided "AS IS" with no warranties, and confers no rights.
    Project Server TechCenter | Project Developer Center | Project Server Help | Project Product Page
    Tuesday, September 20, 2011 1:52 PM
    Owner
  • Brian,

    After clicking on the link - we noticed this is for MS Project 2007 - we are experiencing these issues in Project 2010 Pro....any thoughts?

    Thanks,

    Tina

    Tuesday, September 20, 2011 2:42 PM
  • Sorry Tina, my thoughts are that I am stupid and sent you the wrong links... Here are the correct ones.

    Here for 2010 - June http://support.microsoft.com/kb/2536590 

    August http://support.microsoft.com/kb/2584056 

    Best regards,

    Brian

     


    Blog | Facebook | Twitter | Posting is provided "AS IS" with no warranties, and confers no rights.
    Project Server TechCenter | Project Developer Center | Project Server Help | Project Product Page
    Tuesday, September 20, 2011 2:50 PM
    Owner
  • Thank you.

    Tuesday, September 20, 2011 3:07 PM
  • I'm having this error when I try to start the application for the first time.  I've uninstalled and re-installed several times.  MS Proj 2010, Win 7 64-bit.  I've shut down processes in task manager and startups in msconfig.  It will not start in Safemode that it suggests.  I've been looking at many forums for 2 days.  Can someone please direct me to a resolution?  Thanks!

    I have a Quad core desktop that's a year old.  I have plently of power and space...

    • Edited by almacote Thursday, March 22, 2012 9:54 PM
    Thursday, March 22, 2012 9:53 PM