none
"Multichannel.CtiChannel" in CCF2008 RRS feed

  • Question

  • In CCF2005, I used the following implementation.

    Code Block


    Microsoft.Ccf.Adapter.Multichannel.ChannelInformation chinfo

    = new Microsoft.Ccf.Adapter.Multichannel.ChannelInformation();


    chinfo.CustomerID = "1";
    chinfo.Action = "Call";
    chinfo.XXX = ....
    chinfo.XXX = ....
    chinfo.XXX = ....
    chinfo.XXX = ....

    string str = Microsoft.Ccf.Adapter.Multichannel.ChannelInformation.Serialize(chinfo);
    Microsoft.Ccf.Adapter.Multichannel.CtiChannel ch

    = new Microsoft.Ccf.Adapter.Multichannel.CtiChannel();

    ch.SendMessage(str);




    In new CCF2008, a "Multichannel.CtiChannel" class disappears.

    A purpose is to send a phone number and additional information to AgentDesktop at a time.

    Is there the good idea?

    ---
    m.air
    Wednesday, December 5, 2007 3:48 PM