CCF implementation sizing estimation? RRS feed

  • Question

  • Hi,


    Are there any guidelines as to how to estimate the effort required to implement a CCF solution? I understand if it is difficult as there are quite a number of parameters:


    1. Number and type of applications integrated (web, win32, emulators, ...). I assume that HTML based applications and Win32 apps should be fairly straight forward, whereas others might be much more challenging.

    2. Number of workflows to implement

    3. Flow exception handling strategy (corrective flow vs. manual)

    4. Skills of CCF resources (assume .Net capable but not fluent in CCF)

    5. .... What other significant parameters have you encountered?






    Thursday, March 20, 2008 4:20 AM

All replies

  • I add this aspects:

    1) Graphis layout of IAD

    2) number of agent

    3) Setup project

    4) reporting

    5) testing





    Saturday, April 12, 2008 10:21 PM