Remote Desktop not working

Question

Hi,

After the recent OS updates for Azure i did RDP to the server yesterday and it loaded User Account settings like setting up machine for the first time. After that i'm trying to connect to the server again using RDP but i'm unable to connect it. Can anyone help me whats wrong with my RDP? 

Regards,

Ammar

Answer 1

I restarted both instances in the VM role in order to access them via RDP. Although my application was running fine when RDP was not working but still i don't have clue why i was unable to access the instance before?

Answer 2

I restarted both instances in the VM role in order to access them via RDP. Although my application was running fine when RDP was not working but still i don't have clue why i was unable to access the instance before?

Hi Ammar,

According to your description, it seems you deploy a VM Role in Azure Management Portal and it works fine, but you cannot use remote desktop to connect VM, i suggest you provide more situation or error messages to help us make more helpful solutions.

Here i give some potential solutions to you:

if you unable to connect to Azure VM role for a long time after deployed or restarted, you can refer to this article for a workaround:

http://techyfreak.blogspot.com/2011/01/unable-to-connect-to-azure-vm-role-for.html

if it shows "RDP Connection can not be established" after about 3 minmutes, please check this link if helpful:

http://social.msdn.microsoft.com/Forums/en-US/windowsazuretroubleshooting/thread/f5d7e22c-d3e5-433f-9cf0-01ae9151c9d9

if still cannot solve your issue or you get some other exceptions, please inform me. Thank you.

Hope it can help you.

 

---

Please mark the replies as answers if they help or unmark if not. If you have any feedback about my replies, please contact [e-mail] Microsoft One Code Framework

Answer 3

Hi Arwind,

Thanks for the workarounds. First link you suggested shows we have to set "Windows Azure Remote Forwarder Service" to Delayed Automatic. I searched this service in both of the instances running but could not find it anywhere. I have attached the screenshot of the services displayed in the Services console. Where can i find this service in my azure instance? 

Answer 4

Hi,

The "Windows Azure Remote Forwarder Service" is not in your local machine, it's in VM Role instance, as you can not access VM Role instance by remote desktop. you can use Hyper-V to open VM role's vhd file and configure services. Here is a trainning course may help you:

http://msdn.microsoft.com/en-us/wazplatformtrainingcourse_vmrolelab_topic4

If you still can not solve your issue, please inform me.

---

Please mark the replies as answers if they help or unmark if not. If you have any feedback about my replies, please contact [e-mail] Microsoft One Code Framework

Answer 5

Hi Arwind,

The screenshot i took is from one of the role instance running in Windows Azure not from my local machine. I said earlier that after restarting both of the instances one by one from Azure management portal i can do Remote Desktop. But i have seen this issue many times earlier that after few days (sometimes even the other day) i cannot do Remote Desktop to both of the VM's and i keep trying for 10 to 15 times and suddenly i am able to connect to the VM's. 

Regards,

Ammar

Answer 6

Hi Ammar,

I have created a test VM role with updated Guest OS and deploy it on Windows Azure Platform yesterday, and i can access it by remote desktop fine, i am sorry but i cannot reprodure your situation, could you please tell me if you do something special with VM role? And your other VM Roles or new VM roles has this issues?

Hope it can help you.

---

Please mark the replies as answers if they help or unmark if not. If you have any feedback about my replies, please contact [e-mail] Microsoft One Code Framework

Answer 7

Hi Arwind,

I did not do anything special in my VM role. Its usually happens after few days of deployment. Like i said last time i was able to access it after restarting both the instances in my VM role. Now they are working fine but i'm not sure how long will it last. I will post my problem in this thread if is face it again.

Thanks for the support.

Regards,

Ammar

Answer 8

Hi Ammar,

Yes, but i want know if your other VM roles has the same issues, perhaps your can create a test VM role and deploy it on Management Portal for several days for checking, if you all VM roles has the same issues, maybe it's azure environment issues or subscription issues, you can contact our customer support on https://support.microsoft.com/oas/default.aspx?prid=14234&st=1&wfxredirect=1&sd=gn.

Hope it can help you.

 

---

Please mark the replies as answers if they help or unmark if not. If you have any feedback about my replies, please contact [e-mail] Microsoft One Code Framework