none
Outlook crash Faulting module name: mso40uiwin32client.dll / Ribbon button RRS feed

  • Question

  • Dear Community,

    I got the following error:

    Faulting application name: outlook.exe, version: 16.0.7167.2040, time stamp: 0x57ad490b
    Faulting module name: mso40uiwin32client.dll, version: 0.0.0.0, time stamp: 0x57ab7885
    Exception code: 0xc0000005
    Fault offset: 0x000ce501
    Faulting process id: 0x22e4
    Faulting application start time: 0x01d20e5613bb64ad
    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\outlook.exe
    Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\mso40uiwin32client.dll
    Report Id: 260f5ed4-ef15-4920-a89e-296d1db1c02c
    Faulting package full name:


    Fault bucket 108348870667, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: outlook.exe
    P2: 16.0.7167.2040
    P3: 57ad490b
    P4: mso40uiwin32client.dll
    P5: 0.0.0.0
    P6: 57ab7885
    P7: c0000005
    P8: 000ce501
    P9:
    P10:

    Attached files:
    C:\Users\Developer\AppData\Local\Temp\{B35C3CFF-46A4-435D-A06E-D9115EF03D28} - OProcSessId.dat
    C:\Users\Developer\AppData\Local\Temp\WER4295.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_outlook.exe_f9760a58482cc8c108b6f3cd160e167879a4597_20a1673c_27d1658e

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 260f5ed4-ef15-4920-a89e-296d1db1c02c
    Report Status: 1
    Hashed bucket: 89b763c29ca8ae6cb85ee660312cb38f

    My system environment:

    Windows 10 Pro

    Outlook 2016

    Visual Studio 2015 Update 3

    I created a new Outlook Add-in Project.

    Create a RibbonType and set the type to Microsoft.Outlook.Explorer.

    Add a button to the file part of the ribbon.

    Execute the following code:

         

    privatevoidbutton1_Click(objectsender, RibbonControlEventArgse)

    {

    MessageBox.Show("test");

    }

    This issue is reproducable just on Outlook 2016 on two different machines.

    How can I solve that? How can I contact the Microsoft developer Support?

    Regards Chris

    Wednesday, September 14, 2016 7:42 AM

All replies

  • Hi Chris,

    I made a test with your system environment, it works correctly at my side.

    When did your Outlook crash? Did it crash when you click the button1? If you click other built-in buttons, will it crash?

    I suggest you try How to: Show Add-in User Interface Errors to check whether there is any error in your Office Add-ins.

    To check whether it is related with other add-ins, I suggest you uncheck other add-ins in Com Add-ins.

    Best Regards,

    Edward

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.


    Thursday, September 15, 2016 5:51 AM
  • Dear Edward,

    thanks a lot for your reply.

    I checked the box to show User Interface Errors without success.

    I already switched off all other Com Add-ins.

    That does not solve the issue either.

    Any other ideas?

    Regards Chris


    • Edited by Chris Kroos Thursday, September 15, 2016 11:40 AM More polite form.
    Thursday, September 15, 2016 11:39 AM
  • Hello Chris,

    It looks like something is wrong with your machine(s).  Do you have any antivirus software installed?

    BTW Did you try to repair MS Office?


    [custom.development]


    Thursday, September 15, 2016 2:47 PM