Agent Desktop: DESKTOP_ERR_IN_LOAD: Error while loading Desktop. RRS feed

  • Question

  • I got  this

    9/11/2009 2:34:51 PM: Microsoft Customer Care Framework 2009: Agentdesktop starting...
    9/11/2009 2:34:55 PM: Agent Desktop: DESKTOP_ERR_IN_LOAD: Error while loading Desktop.
    System.InvalidOperationException: Could not find default endpoint element that references contract 'Microsoft.Ccf.Samples.Csr.AgentDesktop.Options.Options' in the ServiceModel client configuration section. This might be because no configuration file was found for your application, or because no endpoint element matching this contract could be found in the client element.
       at System.ServiceModel.Description.ConfigLoader.LoadChannelBehaviors(ServiceEndpoint serviceEndpoint, String configurationName)
       at System.ServiceModel.ChannelFactory.ApplyConfiguration(String configurationName, Configuration configuration)
       at System.ServiceModel.ChannelFactory.ApplyConfiguration(String configurationName)
       at System.ServiceModel.ChannelFactory.InitializeEndpoint(String configurationName, EndpointAddress address)
       at System.ServiceModel.ChannelFactory`1..ctor(String endpointConfigurationName, EndpointAddress remoteAddress)
       at System.ServiceModel.ChannelFactory`1..ctor(String endpointConfigurationName)
       at Microsoft.Ccf.Common.ProxyProvider.WcfProxy.CreateChannel[T](ServiceEndpoint endpoint, ClientCredentials ClientCredentials)
       at Microsoft.Ccf.Common.ExtendedClientBase`1.get_Channel()
       at Microsoft.Ccf.Common.ExtendedClientBase`1.Close()
       at Microsoft.Ccf.Common.ExtendedClientBase`1.Dispose()
       at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.IsVersionsMatched()
       at Microsoft.Ccf.Samples.Csr.AgentDesktop.Desktop.Desktop_Load(Object sender, EventArgs e)
    9/11/2009 2:34:55 PM: Microsoft Customer Care Framework 2009: Agentdesktop exited.

    Can't find any other topic with this problem please i need some help!

    Friday, September 11, 2009 8:46 PM

All replies

  • AgentDesktop is not finding the endpoint to Microsoft.Ccf.Samples.Csr.AgentDesktop.Options.Options WS. Check the agentDesktop.exe.config file for the URL of this WS endpoint or else if the WS is up in the IIS in CCF Server.
    Tuesday, October 20, 2009 3:53 PM
  • Hi,

    Do you install DCS also?

    In this case , the WS addres may be = http://dcs/ .... if DCS isn't install correctly you have this error.

    Thursday, October 22, 2009 8:17 AM
  • Hi, If your not planning on using DCS, add the following to your clients configuration:

    <endpoint address="http://servername/Microsoft.Ccf.Csr.WebServices.ContactCenter/Options.svc"
    				  binding="basicHttpBinding" bindingConfiguration="Binding1" contract="Microsoft.Ccf.Csr.WebServices.Options" />

    Note that the binding have to match with the server's binding.
    Tuesday, October 27, 2009 8:22 AM