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workflow failed to start

    Question

  • The workflow could not update the item, possibly because one or more columns for the item require a different type of information

    what could be the cause 

    it is failed to start above is the error and belwo is the screenshot 


    shiva


    Friday, April 5, 2019 12:45 PM

Answers

  • Hi, shiva,

    It seems the screenshots are not uploaded properly.  If it is possible please re-upload the workflow often fail and the list.

    Is this workflow the only one frequently failing to start among all 12 workflows?  Do all users have this issue?

    Don't start workflow with system account, please start it with other user account. 

    According to your description, there are a bunch of possible reasons for the issue.  

    To narrow down, you can check the uls log  for the error info. 

    Please refer to this: https://blogs.technet.microsoft.com/fesiro/2013/11/11/sharepoint-logging-and-troubleshooting-using-ulsviewer/

    Also, you can trace the fields change during the workflow process with log to workflow history action.

    "For Microsoft SharePoint Designer workflows, when you create the workflow, you can insert actions that write to the history list at any point in the workflow. This information helps you determine the last successful step that the workflow completed before the error occurred and also the step in which the error occurred".

    You can refer to this article: https://docs.microsoft.com/en-us/previous-versions/office/sharepoint-server-2010/cc298927(v=office.14)

    Best Regards

    Jerry Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Friday, April 12, 2019 8:48 AM
  • Hi Jerry Xu,

    Thank you for the response.

    Issue resolved after we applied pause to set timer for this workflow ( there are many workflows associated with this list) issue resolved 


    shiva

    • Marked as answer by SHYAM_Artech Thursday, April 18, 2019 4:20 AM
    Thursday, April 18, 2019 4:20 AM

All replies

  • Here you go

    https://www.sharepointfire.com/2018/10/the-ootb-approval-workflow-could-not-update-the-item-in-sharepoint/


    Please remember to click Mark as Answer on the answer if it helps you

    Friday, April 5, 2019 9:28 PM
  • Hi Lakshman,

    Thank you for the response.

    1. What we need to verify incase if it is content approval is not configured for the library? Please help here 

    2. Users do publish their workflows with their account. how to fix the issue with system account. 


    shiva

    Saturday, April 6, 2019 4:22 AM
  • Hi, shiva,

    I am managing to reproduce your issue, please help me with some detailed information about the error.

    1. What is your environment?
    2. Please share us with the information about the workflow. How do the users configure it?
    3. What list/library is the workflow attached to?  

    It is an error commonly results from one of two situations, you can take it a reference:

    1. One of the list fields was removed or changed, but the workflow was not updated to account for the change and is therefore trying to set a value for the old field. You should check all Update List Item actions in your workflow and make sure they are setting appropriate values for fields and that those fields exist on the list.
    2. There is a data type error wherein the workflow is trying to set a value in a field in the list item using the wrong data type. You should confirm that the Return Field As operation in their lookup is of the correct data type.

    Feel free to reply with any update.

    Best Regards

    Jerry Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.


    Monday, April 8, 2019 6:55 AM
  • Hi Jerry Xu,

    Thank you for the response.

    it is 2010 environment 

    It is the list attached to above workflow 
    and this list associated with 12 workflows 

    among which one I have shown screenshot is frequently failing to start.
    when terminate the workflow and restart the workflow, it is completed sucessfully. but it is failed to start again after certain period 


    shiva

    Monday, April 8, 2019 9:27 AM
  • Hi, shiva,

    It seems the screenshots are not uploaded properly.  If it is possible please re-upload the workflow often fail and the list.

    Is this workflow the only one frequently failing to start among all 12 workflows?  Do all users have this issue?

    Don't start workflow with system account, please start it with other user account. 

    According to your description, there are a bunch of possible reasons for the issue.  

    To narrow down, you can check the uls log  for the error info. 

    Please refer to this: https://blogs.technet.microsoft.com/fesiro/2013/11/11/sharepoint-logging-and-troubleshooting-using-ulsviewer/

    Also, you can trace the fields change during the workflow process with log to workflow history action.

    "For Microsoft SharePoint Designer workflows, when you create the workflow, you can insert actions that write to the history list at any point in the workflow. This information helps you determine the last successful step that the workflow completed before the error occurred and also the step in which the error occurred".

    You can refer to this article: https://docs.microsoft.com/en-us/previous-versions/office/sharepoint-server-2010/cc298927(v=office.14)

    Best Regards

    Jerry Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Friday, April 12, 2019 8:48 AM
  • Hi Jerry Xu,

    Thank you for the response.

    Issue resolved after we applied pause to set timer for this workflow ( there are many workflows associated with this list) issue resolved 


    shiva

    • Marked as answer by SHYAM_Artech Thursday, April 18, 2019 4:20 AM
    Thursday, April 18, 2019 4:20 AM