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Trial end and visit Windows Store Crash

    Question

  • I set trial 30 days and buy in app but after 30 days when I click visit Windows Store the app crash. In my design after 30 days the app should still work but some functions will be disabled. This function did not work. Below is the error msg.

    Monday, July 14, 2014 7:44 PM

Answers

  • Ok. I misunderstood. I thought you were complaining that you were the getting the trial expired dialog at all. That is expected. If pushing the "Go to the store" button doesn't work then that isn't expected.

    That isn't a developer issue that you'd be able to affect from your app and it won't be the behavior on most sytems. It sounds like some sort of corruption on the specific system. You'll be best off asking the folks in the Windows forum on http://answers.microsoft.com about how to diagnose and fix that.

    --Rob

    Thursday, July 17, 2014 11:31 PM
    Owner

All replies

  • Is the app crashing?

    The dialog you show is expected. If you have a timed trial then the app won't launch after the trial expires.

    If you want the user to be able to keep using it then you shouldn't put a time limit on the trial. You can let the user keep running in trial mode and degrade functionality as needed. If you want the allowed features to change over time then you'll need to implement that time-check yourself.

    --Rob

    Monday, July 14, 2014 8:00 PM
    Owner
  • The app did not work when click close. When I clicked "Go to the Store"  the store showed a while and then disappeared.

    The previous version for (Win 8.0) worked fine before. When trial time was over full version functions became limited functions and user can click a buy button to purchase in app to change to full version. 

    I do not remember I have changed this trial testing code. 

    One modification was changed from 15 days trial to 30 trial in App description. No code modification.

    Anyway current function is not right. 

     
    Tuesday, July 15, 2014 12:18 AM
  • What you describe sounds like expected behavior. Apps aren't supposed to launch after the trial expires. If you want to degrade the trial experience after some amount of time you'll need to implement that yourself.
    Wednesday, July 16, 2014 11:51 PM
    Owner
  • I think this is a bug.

    In "This app can't open" message now when I click "Go to the Store" the store displayed and then back to the "This app can't open" message again. This is not expected behavior. User is supposed to stay in store in my app and decided if purchase or not. Current behavior blocked the opportunity for user to purchase. That is not meaning of "Go to the store".

    Current behavior will decrease the opportunity of user's purchase.

    Thursday, July 17, 2014 1:29 PM
  • Ok. I misunderstood. I thought you were complaining that you were the getting the trial expired dialog at all. That is expected. If pushing the "Go to the store" button doesn't work then that isn't expected.

    That isn't a developer issue that you'd be able to affect from your app and it won't be the behavior on most sytems. It sounds like some sort of corruption on the specific system. You'll be best off asking the folks in the Windows forum on http://answers.microsoft.com about how to diagnose and fix that.

    --Rob

    Thursday, July 17, 2014 11:31 PM
    Owner