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IAP Promotion does not update when purchasing RRS feed

  • Question

  • We submitted an IAP with a new Sale, with new start and end promotions, and that is reflected in the Store for our App. However, when customers want to actually purchase the IAP, the price, description and end dates are the ones from a previous submission/sale. Customers are unable to get the new discounted price and we are losing sales.
    Tuesday, June 21, 2016 4:05 PM

Answers

  • As suggested by tech support, I was able to set the promotions with the following workaround:

    -              1. Create an update for the IAP

    -              2. Under Distribution and Visibility set the IAP to Not available for purchase

    -              3. Submit the update

    -              4. Wait for update to publish

    -              5. Create a new update for IAP

    -              6. Set Distribution and Visibility back to Available for purchase

    -              7. Submit the update

    -              Once this update publishes, retest the IAP

    It still takes several hours to have the promotions live at the store.

    • Marked as answer by onLabs Wednesday, July 6, 2016 11:29 PM
    Wednesday, July 6, 2016 11:29 PM

All replies

  • Hello onLabs,
    If you are still experiencing this issue, please create a request with us here through your developer account so we may best assist.  Thank you!


    Friday, July 1, 2016 10:04 PM
  • I'm having the same problem, new IAPs sale promotions not active neither in the store or the app. I just opened a Support Request for that
    Saturday, July 2, 2016 10:23 PM
  • As suggested by tech support, I was able to set the promotions with the following workaround:

    -              1. Create an update for the IAP

    -              2. Under Distribution and Visibility set the IAP to Not available for purchase

    -              3. Submit the update

    -              4. Wait for update to publish

    -              5. Create a new update for IAP

    -              6. Set Distribution and Visibility back to Available for purchase

    -              7. Submit the update

    -              Once this update publishes, retest the IAP

    It still takes several hours to have the promotions live at the store.

    • Marked as answer by onLabs Wednesday, July 6, 2016 11:29 PM
    Wednesday, July 6, 2016 11:29 PM