• Question

  • Hi,

    I have a mailbox user on our Exchange 2007 system using Outlook 2007 who has recently opened a dispute regarding an email that wasn't delivered. The details a
    • Email was allegedly sent at 10:00 on a Monday, although it wasn't received by the recipients. Sender has a desktop PC on permanent wired connection and no network issues at time.
    • Email was received by three recipients at 09:24 two days later (Wednesday).
    • PR_CLIENT_SUBMIT_TIME of message is 09:24:47.550 on Wednesday
    • PR_MESSAGE_DELIVERY_TIME of message is 10:00:00.000 on Monday

    To summarise the above, the email appears to have been submitted two days after the delivery time... which obviously doesn't sound correct.

    I've tried to recreate this issue (using Outlook 2010) and have found that if my Outlook is offline when I send an email, it sits in the Outbox and sends when next online, as expected. However, when checking the email header info, the PR_CLIENT_SUBMIT_TIME is the time I went back online and it was moved from my Outbox and the PR_MESSAGE_DELIVERY_TIME was the time I pressed send while offline. Therefore, I have managed to replicate this issue.

    Has anybody else got any experience of this happening or can anyone explain why this is the case? The desktop PC in question was on and connected to the network all day on the Monday and the user sent other emails that day after the one that 'got stuck', all of which were timestamped correctly and received as expected.

    Any help on this would be appreciated !


    Wednesday, October 17, 2012 3:07 PM

All replies

  • Hi SpankyJ,

    I would involve some experts who are familiar with this issue, and it may take some time. Much appreciate for your patience.

    Best Regards,

    Leo_Gao [MSFT]
    MSDN Community Support | Feedback to us

    Friday, October 19, 2012 1:24 AM
  • Hi SpankyJ,

    PR_MESSAGE_DELIVERY_TIME  is the time that the message was delivered to the store and PR_CLIENT_SUBMIT_TIME  is the time when the message was sent by the client (Outlook) to the server.

    Now in this case when the Outlook is offline, it refers to the local store. Therefore when an email is sent, it gets submitted to the local store and PR_MESSAGE_DELIVERY_TIME  gets set the that time. Once the Outlook is online at that point the message gets submitted by the client to the server and the PR_CLIENT_SUBMIT_TIME  gets stamped.

    Therefore the behavior that you see in this case is by design. I hope that this answers your question. Please feel free to let me know if you have any further queries regarding this issue.

    Shailesh Rajput

    Thursday, November 8, 2012 10:50 PM