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"Continue" button not functioning on Microsoft account sign in screen RRS feed

  • Question

  • We're experiencing an issue with Live ID/Microsoft account sign-in sign-in.

    Description: affects users who are already signed into another site with their Microsoft account/Windows Live ID account. When the user visits our site and click sign-in, the user is presented with a screen where they that states "You're already signed in" and they see a continue button.

    Expected: this continue button should take the user into our site, authenticated with the Live ID they used on the previous site.

    Actual: the continue button seems to be 'dead'. Nothing happens when clicking on it. Additionally, if I try to do an HTTPWatch trace on the button itself, nothing is triggered in the trace when I click on it.

    NOTE: this seem to be related to the issue noted in another discussion and was resolved some time ago. However, this particular instance seems to have coincided with the recent upgrade to the new Microsoft Account/Metro UI on the sign-in page.

    Thanks in advance for any ideas, or possible resolutions.

    Ken


    Ken Efta

    Saturday, August 4, 2012 5:48 AM

Answers

  • Hi Ken, are you using Web Authentication?  We've been seeing this with Web Auth lately -- you can work around it by clicking the option to sign in using another account (and then using the same account), but really you should move to Live Connect, as Web Authentication has been deprecated for some time now.
    Monday, August 6, 2012 6:01 PM
    Moderator

All replies

  • Hi Ken, are you using Web Authentication?  We've been seeing this with Web Auth lately -- you can work around it by clicking the option to sign in using another account (and then using the same account), but really you should move to Live Connect, as Web Authentication has been deprecated for some time now.
    Monday, August 6, 2012 6:01 PM
    Moderator
  • Hi JOshiro, 

    Yes, I've confirmed that we're using Web Auth. We'd like to move to Live Connect, and will look into this. We appreciate the quick response!

    Ken


    Ken Efta

    Wednesday, August 8, 2012 8:43 AM