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My Paintplay app is not working

    Question

  • My paintplay app is not working. Why is that? When I click on the app it shows up a blackscreen... Why?? Please help:)

    Sunday, September 18, 2011 5:53 PM

Answers

  • For Metro Apps to work, the minimum screen resolution needs to be at least 1024 x 768.

    You might also try and switch to a Local Account instead of a Windows Live ID account if that is what you are using.
    • Marked as answer by EduardoMLD Saturday, September 24, 2011 3:20 AM
    Thursday, September 22, 2011 1:09 AM
    Moderator

All replies

  • Hey there,

    Can you provide additional details? What is your hardware configuration and video card?

    What resolution are you running the Windows Developer Preview at? All other games work except this one?

    Are you able to update the video drivers?

    Regards,

    Bobby

    Monday, September 19, 2011 3:14 PM
    Answerer
  • Hi, some METRO Apps work and some don't, most of them won't load. I have a 4GB RAM 64 bit OS and a Processor Genuite Intel(R) CPU U4100 @ 1.3GHz
    Monday, September 19, 2011 11:47 PM
  • For Metro Apps to work, the minimum screen resolution needs to be at least 1024 x 768.

    You might also try and switch to a Local Account instead of a Windows Live ID account if that is what you are using.
    • Marked as answer by EduardoMLD Saturday, September 24, 2011 3:20 AM
    Thursday, September 22, 2011 1:09 AM
    Moderator
  • Thank you so much, it really helped!
    Saturday, September 24, 2011 3:20 AM
  • Thank you so much, it really helped!
    Saturday, September 24, 2011 3:21 AM