Cannot register an Window Phone Developer account !


  • I'm registered an Window Phone Developer account, I'm fill in all exactly info into "Payment" step, but when I press the "Purchase" button in the "Purchase" step, its show me an error:

    Service error

    Your payment account is not valid. Click Continue to update your payment account and try again.

    How can I fix it, I use a Prepaid Visa Debit card and a Dreamspark code because I'm just a student, I cannot register a Postpaid card. 

    Please. Microsoft has charged 12$ from my Visa, 1$ for each times but I still cannot register an account.

    Monday, March 31, 2014 4:18 AM


All replies

  • Your best bet is to go to and open up a publishing support case to get this issue resolved.

    Matt Small - Microsoft Escalation Engineer - Forum Moderator
    If my reply answers your question, please mark this post as answered.

    NOTE: If I ask for code, please provide something that I can drop directly into a project and run (including XAML), or an actual application project. I'm trying to help a lot of people, so I don't have time to figure out weird snippets with undefined objects and unknown namespaces.

    Monday, March 31, 2014 1:05 PM
  • Please submit ticket from the following links:

    Dev Center account support

    For the top issues and answers check out these forums:

    Register and Manage Account
    Submitting and Publishing Apps
    Payouts and Reporting

    Still need help?  Submit a support ticket.

    Monday, March 31, 2014 5:09 PM