CCF Reports RRS feed

  • Question

  • 1) The OOB ccf reports, what report does Agent Idle Time Summary Report generate.


    2)  I am using Microsoft.Ccf.Samples.Csr.AgentDesktop --> Desktop.cs from sample applications


    For the agent 'Agent Login Summary Report'.      This logoff activityid is updated in the database when agentdesktop is closed, and Dispose method is called. The activity Id 2 is not logged in some times .

    Due to which report generated is giving in-correct data.


    Please advice.



    Matt DD

    Thursday, May 3, 2007 11:39 AM