none
CCF Reports RRS feed

  • Question

  • 1) The OOB ccf reports, what report does Agent Idle Time Summary Report generate.

     

    2)  I am using Microsoft.Ccf.Samples.Csr.AgentDesktop --> Desktop.cs from sample applications

     

    For the agent 'Agent Login Summary Report'.      This logoff activityid is updated in the database when agentdesktop is closed, and Dispose method is called. The activity Id 2 is not logged in some times .

    Due to which report generated is giving in-correct data.

     

    Please advice.

     

    Thanks.

    Matt DD

    Thursday, May 3, 2007 11:39 AM