locked
Analyzing Windows Store crash report RRS feed

  • Question

  • Hi,

    I’m trying to figure out the cause for a crash from the quality report given in Windows Store Dev Center. I opened the attached file in Visual Studio and got the following call stack, with this I have no clue. I’m looking for some help in analyzing it,

    I guess I have all of the symbols downloaded it is of 1.09 GB. I'll send my crash dump to anyone who wishes to help.

    Call Stack:

    >             combase.dll!75682716()                Unknown

                    [Frames below may be incorrect and/or missing, no symbols loaded for combase.dll]    

                    Windows.UI.Xaml.dll!5e3dd13b()             Unknown

                    Windows.UI.Xaml.dll!5e555442()              Unknown

                    Windows.UI.Xaml.dll!5ddaed49()             Unknown

                    Windows.UI.Xaml.dll!5ddabd77()             Unknown

                    user32.dll!771e77d8()    Unknown

                    user32.dll!771e78cb()    Unknown

                    user32.dll!771e787a()    Unknown

                    user32.dll!771e899d()    Unknown

                    combase.dll!755ca8b8()                Unknown

                    windows.ui.dll!5f5711dc()            Unknown

                    windows.ui.dll!5f571290()            Unknown

                    Windows.UI.Xaml.dll!5de92746()             Unknown

                    Windows.UI.Xaml.dll!5de92705()             Unknown

                    Windows.UI.Xaml.dll!5de926c9()              Unknown

                    Windows.UI.Xaml.dll!5de926a4()             Unknown

                    twinapi.dll!703cc9dd()   Unknown

                    twinapi.dll!703ccab2()    Unknown

                    twinapi.dll!703cc9f6()     Unknown

                    SHCore.dll!74995a10()   Unknown

                    kernel32.dll!7541850d() Unknown

                    ntdll.dll!77a3bf39()          Unknown

                    ntdll.dll!77a3bf0c()          Unknown

    Thanks,

    Siva


    Sivakumar

    Saturday, October 12, 2013 4:14 PM

Answers

  • I don't think you can fix this problem. The issue is an exception in the Intel graphics driver, not in your code.


    Matt Small - Microsoft Escalation Engineer - Forum Moderator
    If my reply answers your question, please mark this post as answered.

    NOTE: If I ask for code, please provide something that I can drop directly into a project and run (including XAML), or an actual application project. I'm trying to help a lot of people, so I don't have time to figure out weird snippets with undefined objects and unknown namespaces.

    Saturday, October 26, 2013 3:35 PM
    Moderator

All replies

  • See if this helps at all:
    http://blogs.msdn.com/b/wsdevsol/archive/2013/08/15/dump-diving-into-cert-failure_3a00_--how-to-get-a-good-callstack-from-triagedump.dmp.aspx

    Matt Small - Microsoft Escalation Engineer - Forum Moderator
    If my reply answers your question, please mark this post as answered.

    NOTE: If I ask for code, please provide something that I can drop directly into a project and run (including XAML), or an actual application project. I'm trying to help a lot of people, so I don't have time to figure out weird snippets with undefined objects and unknown namespaces.

    Monday, October 14, 2013 2:03 PM
    Moderator
  • Hi Matt,

    I followed the bog but this is what I have got, it says igdumd32.dll is not found even from Microsoft server!

    *******************************************************************************
    *                                                                             *
    *                        Exception Analysis                                   *
    *                                                                             *
    *******************************************************************************

    DBGHELP: C:\Program Files (x86)\Windows Kits\8.0\Debuggers\igdumd32.dll - file not found
    DBGHELP: C:\Program Files (x86)\Windows Kits\8.0\Debuggers\igdumd32.dll - file not found
    SYMSRV:  http://msdl.microsoft.com/download/symbols/igdumd32.dll/4F6CBC554c0000/igdumd32.dll not found
    SYMSRV:  http://msdl.microsoft.com/download/symbols/igdumd32.dll/4F6CBC554c0000/igdumd32.dll not found
    SYMSRV:  C:\ProgramData\dbg\sym\igdumd32.dll\4F6CBC554c0000\igdumd32.dll not found
    SYMSRV:  C:\ProgramData\dbg\sym\igdumd32.dll\4F6CBC554c0000\igdumd32.dll not found
    SYMSRV:  http://msdl.microsoft.com/download/symbols/igdumd32.dll/4F6CBC554c0000/igdumd32.dll not found
    SYMSRV:  http://msdl.microsoft.com/download/symbols/igdumd32.dll/4F6CBC554c0000/igdumd32.dll not found
    SYMSRV:  C:\ProgramData\dbg\sym\igdumd32.dll\4F6CBC554c0000\igdumd32.dll not found
    SYMSRV:  C:\ProgramData\dbg\sym\igdumd32.dll\4F6CBC554c0000\igdumd32.dll not found

    FAULTING_IP: 
    igdumd32+74dec
    6e634dec 83481001        or      dword ptr [eax+10h],1

    EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 6e634dec (igdumd32+0x00074dec)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000001
       Parameter[1]: 00000010
    Attempt to write to address 00000010

    DEFAULT_BUCKET_ID:  WRONG_SYMBOLS

    PROCESS_NAME:  Music.exe

    ORIGINAL_CAB_PATH:  C:\Users\Sivze\Downloads\8269c55d-0596-49ee-9292-f58cc8c5b33f_Crash_579525.cab

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    EXCEPTION_PARAMETER1:  00000001

    EXCEPTION_PARAMETER2:  00000010

    WRITE_ADDRESS:  00000010 

    FOLLOWUP_IP: 
    igdumd32+74dec
    6e634dec 83481001        or      dword ptr [eax+10h],1

    NTGLOBALFLAG:  0

    APP:  music.exe

    MANAGED_STACK: !dumpstack -EE
    No export dumpstack found

    MANAGED_BITNESS_MISMATCH: 
    Managed code needs matching platform of sos.dll for proper analysis. Use 'x86' debugger.

    PRIMARY_PROBLEM_CLASS:  WRONG_SYMBOLS

    BUGCHECK_STR:  APPLICATION_FAULT_WRONG_SYMBOLS

    LAST_CONTROL_TRANSFER:  from 6e64b07c to 6e634dec

    STACK_TEXT:  
    WARNING: Stack unwind information not available. Following frames may be wrong.
    0e23ee90 6e64b07c aaaaaaaa 0e23efb8 aaaaaaaa igdumd32+0x74dec
    0e23efa4 6e62bb84 aaaaaaaa aaaaaaaa aaaaaaaa igdumd32+0x8b07c
    0e23f108 5e74a11b aaaaaaaa 0e23f128 aaaaaaaa igdumd32+0x6bb84
    0e23f16c 5e75aba6 aaaaaaaa aaaaaaaa 0000000c D3D10Level9!LDDMUMDevice::UnderlyingVPBlt+0x1c0
    0e23f1b8 5e751d59 aaaaaaaa 111779c4 aaaaaaaa D3D10Level9!UMVideoProcessor::Blt+0x3c6
    0e23f1d8 6d562fe6 111779c4 aaaaaaaa aaaaaaaa D3D10Level9!UMDevice::VideoProcessorBlt_Default+0x1c
    0e23f2b8 6d5639a5 1128622c 1094b30c 0000000c d3d11!CVideoProcessor::Blt+0x206
    0e23f30c 57b38c27 11171058 1128622c 1094b30c d3d11!CContext::VideoProcessorBlt+0x78
    0e23f3cc 57b1a0a7 00000000 0e23f488 0e23f4a8 msvproc!CxCodeVideoProcMFTDataHandler::DoProcessSampleD3D11+0x3d2
    0e23f420 57b3f4e2 00000000 aaaaaaaa 0e23f488 msvproc!CxCodeVideoProcMFTDataHandler::InternalProcessOutput+0x2df
    0e23f440 57b15f2e 00000000 aaaaaaaa 0e23f488 msvproc!CMFTSimpleDataHandler::ProcessOutput+0x7c
    0e23f460 558581b2 051afca8 00000000 aaaaaaaa msvproc!CMFTBase::ProcessOutput+0x28
    0e23f554 55854454 182b20a4 19570340 00000000 mfsvr!CXVPDrawDevice::ProcessFrame+0x625
    0e23f59c 558540af 183d3b40 aaaaaaaa aaaaaaaa mfsvr!CSimpleVRStreamSink::TransferFrameInternal+0x9f
    0e23f604 55853f7e 00000000 00000000 aaaaaaaa mfsvr!CSimpleVRStreamSink::PresentFrame+0x129
    0e23f620 55855abb 109154d8 aaaaaaaa aaaaaaaa mfsvr!CSimpleVRStreamSink::TryPresentFrame+0x57
    0e23f630 55855b7a 051a61e8 0e23f65c 6fd64df4 mfsvr!CSimpleVRStreamSink::OnFrameQueued+0x25
    0e23f63c 6fd64df4 0527ae84 051a61e8 6fd64dc5 mfsvr!CSimpleVRStreamSink::OnFrameQueuedAsyncCallback::Invoke+0x13
    0e23f648 6fd64dc5 119ef300 aaaaaaaa aaaaaaaa mfplat!CSerialWorkQueue::`vector deleting destructor'+0x9d
    0e23f65c 77a27018 0e23f6bc aaaaaaaa aaaaaaaa mfplat!GetThreadData+0xf0
    0e23f680 77a26a57 0e23f6bc 119ef300 aaaaaaaa ntdll!TppTimerpExecuteCallback+0x84
    0e23f814 76d8850d aaaaaaaa 0e23f864 77a6bf39 ntdll!TppWorkerThread+0x3d5
    0e23f820 77a6bf39 aaaaaaaa aaaaaaaa 00000000 kernel32!BaseThreadInitThunk+0xe
    0e23f864 77a6bf0c 77a350a7 aaaaaaaa aaaaaaaa ntdll!__RtlUserThreadStart+0x72
    0e23f87c 00000000 77a350a7 aaaaaaaa 00000000 ntdll!_RtlUserThreadStart+0x1b


    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  igdumd32+74dec

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: igdumd32

    IMAGE_NAME:  igdumd32.dll

    DEBUG_FLR_IMAGE_TIMESTAMP:  4f6cbc55

    STACK_COMMAND:  ~46s; .ecxr ; kb

    FAILURE_BUCKET_ID:  WRONG_SYMBOLS_c0000005_igdumd32.dll!Unknown

    BUCKET_ID:  APPLICATION_FAULT_WRONG_SYMBOLS_igdumd32+74dec

    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/Music_exe/1_0_0_0/523f283e/igdumd32_dll/8_15_10_2702/4f6cbc55/c0000005/00074dec.htm?Retriage=1

    Followup: MachineOwner


    How can I handle this?


    Sivakumar

    Monday, October 14, 2013 5:29 PM
  •  igdumd32.dll is an Intel Graphics Accelerator Driver.  Try updating your driver to the latest version.

    Matt Small - Microsoft Escalation Engineer - Forum Moderator
    If my reply answers your question, please mark this post as answered.

    NOTE: If I ask for code, please provide something that I can drop directly into a project and run (including XAML), or an actual application project. I'm trying to help a lot of people, so I don't have time to figure out weird snippets with undefined objects and unknown namespaces.

    • Marked as answer by Jamles HezModerator Wednesday, October 23, 2013 8:57 AM
    • Unmarked as answer by Sivamsp Saturday, October 26, 2013 5:20 AM
    Wednesday, October 16, 2013 1:06 PM
    Moderator
  • Hi,

    I was able to do everything up-till creating a path like,

    C:\ProgramData\dbg\sym\APPNAME.exe\51D597BF64000\APPNAME.exe

    I placed my appname.exe C:\ProgramData\dbg\sym\

    do When I open it with WinDbg, I get this ,

    Loaded symbol image file: Music.exe
        Mapped memory image file: C:\ProgramData\dbg\sym\Music.exe
        Image path: C:\ProgramData\dbg\sym\Music.exe
        Image name: Music.exe

    Which is different from the path that is shown in your tutorial.

    How I can fix this?


    Sivakumar

    Saturday, October 26, 2013 5:16 AM
  • I don't think you can fix this problem. The issue is an exception in the Intel graphics driver, not in your code.


    Matt Small - Microsoft Escalation Engineer - Forum Moderator
    If my reply answers your question, please mark this post as answered.

    NOTE: If I ask for code, please provide something that I can drop directly into a project and run (including XAML), or an actual application project. I'm trying to help a lot of people, so I don't have time to figure out weird snippets with undefined objects and unknown namespaces.

    Saturday, October 26, 2013 3:35 PM
    Moderator