Ribbon Not Loading

Question

Hi -

I have one user here who can't get ribbon to load in Internet Explorer.    When the user clicks on Library Tools > Documents, the browser keeps waiting for a response, but the ribbon never loads.    It appears to work fine in Firefox.      I did notice a javascript error on the bottom of IE with the following details below.   I've checked the users browser settings and everything appears to be ok.      any ideas what else i can check?  thanks

EDIT:   I did find the following two threads to be useful and will give this a shot and see how it goes.

http://social.technet.microsoft.com/Forums/en-US/sharepoint2010setup/thread/18c4a33f-795a-4fbb-916c-0f62e6e67da6/

http://social.technet.microsoft.com/Forums/en-US/sharepointadmin/thread/a1c9d2ac-0845-4c37-b641-062f2acda67e/

------------------------------------------------------------
Message: Invalid character
Line: 1
Char: 1
Code: 0
URI: http://sharepoint/ScriptResource.axd?d=vnL3HrwWBqW-hpK-6IOp7Ispyw96ozfoWwbSTMt-bEfFa71It4hHmoUzDgZZmeJNFHnTdlpG3K10OCDR9sIfJAxKgzwA8PKxoabggdEB3_aOxtUV9eJC5TryxXqXQtAm8rr2emI9eF2LRzoMhzZstFLALqo1&t=5c2f384e


Message: Invalid character
Line: 1
Char: 1
Code: 0
URI: http://sharepoint/ScriptResource.axd?d=6fFlmPCz-ozE0lHyTUUPc1qlz9UJmZIdxH4aGPISzVFRwRVzG-ilvfGWFw7YpSNWn_cbpxX5dP9LRUrRga-n6aKj63S7caBNBI4VuDnHMxx_Q62O0dzvw4vbho39k4Vg5u8F3OdvdScjYetPPRvig8jr6yAIwdPmthnKZL7AZEKCpGlQ0&t=5c2f384e


Message: 'Sys' is undefined
Line: 229
Char: 1
Code: 0
URI: /Forms/Thumbnails.aspx


Message: 'Sys' is undefined
Line: 1410
Char: 1
Code: 0
URI: /Forms/Thumbnails.aspx


Message: 'Type' is undefined
Line: 3
Char: 1
Code: 0
URI: _layouts/navresizer.js?rev=eIyf%2BsxKEYfuJuIYj384zw%3D%3D


Message: 'Type' is undefined
Line: 2
Char: 1
Code: 0
URI: _layouts/sp.core.js?rev=7ByNlH%2BvcgRJg%2BRCctdC0w%3D%3D


Message: Object doesn't support this property or method
Line: 2
Char: 132
Code: 0
URI: _layouts/cui.js?rev=wvoVpqlQb30nGo4DjDk8Kg%3D%3D


Message: Object expected
Line: 2
Char: 64608
Code: 0
URI: _layouts/1033/core.js?rev=c3ROI4x%2BKHVTMbn4JuFndQ%3D%3D

Answer 1

Hi SR_1,

Thanks for your post.

As i understand, the "Documents" ribbon control doesn't work for you, am i right?

1. are there some customizations in the page?

2. What about other document library?

3. Have you tried to change other account and test?

Answer 2

Hello Wayne -

 

There are no customizations to the page.   I've tried another acccount and it didn't work either.   However, same user tried from FireFox and it appeared to work fine.    Looks like a browser/Office issue somewhere that we're trying to figure out.

Answer 3

Hi,

 

I have had this issue on my workstation and renaming the user profile on the local machine has fixed the issue.

 

Regards

 

---

Alain BLanchette

Answer 4

We actually reset the users IIS settings back to default as mentioned in link below and everything appeared to work.

 

 http://social.technet.microsoft.com/Forums/en-US/sharepoint2010setup/thread/18c4a33f-795a-4fbb-916c-0f62e6e67da6/

 

Answer 5

Hi,

I've had this same problem and enabling the proxy to achieve correct.

Answer 6

Hey, is there any chance you can relink this?  the current answer leads to a 404 page.

---

Matt Olson, MS Content Development Specialist MCITP, MCTS