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Ribbon Not Loading RRS feed

  • Question

  • Hi -

    I have one user here who can't get ribbon to load in Internet Explorer.    When the user clicks on Library Tools > Documents, the browser keeps waiting for a response, but the ribbon never loads.    It appears to work fine in Firefox.      I did notice a javascript error on the bottom of IE with the following details below.   I've checked the users browser settings and everything appears to be ok.      any ideas what else i can check?  thanks

    EDIT:   I did find the following two threads to be useful and will give this a shot and see how it goes.

    http://social.technet.microsoft.com/Forums/en-US/sharepoint2010setup/thread/18c4a33f-795a-4fbb-916c-0f62e6e67da6/

    http://social.technet.microsoft.com/Forums/en-US/sharepointadmin/thread/a1c9d2ac-0845-4c37-b641-062f2acda67e/

    ------------------------------------------------------------
    Message: Invalid character
    Line: 1
    Char: 1
    Code: 0
    URI: http://sharepoint/ScriptResource.axd?d=vnL3HrwWBqW-hpK-6IOp7Ispyw96ozfoWwbSTMt-bEfFa71It4hHmoUzDgZZmeJNFHnTdlpG3K10OCDR9sIfJAxKgzwA8PKxoabggdEB3_aOxtUV9eJC5TryxXqXQtAm8rr2emI9eF2LRzoMhzZstFLALqo1&t=5c2f384e


    Message: Invalid character
    Line: 1
    Char: 1
    Code: 0
    URI: http://sharepoint/ScriptResource.axd?d=6fFlmPCz-ozE0lHyTUUPc1qlz9UJmZIdxH4aGPISzVFRwRVzG-ilvfGWFw7YpSNWn_cbpxX5dP9LRUrRga-n6aKj63S7caBNBI4VuDnHMxx_Q62O0dzvw4vbho39k4Vg5u8F3OdvdScjYetPPRvig8jr6yAIwdPmthnKZL7AZEKCpGlQ0&t=5c2f384e


    Message: 'Sys' is undefined
    Line: 229
    Char: 1
    Code: 0
    URI: /Forms/Thumbnails.aspx


    Message: 'Sys' is undefined
    Line: 1410
    Char: 1
    Code: 0
    URI: /Forms/Thumbnails.aspx


    Message: 'Type' is undefined
    Line: 3
    Char: 1
    Code: 0
    URI: _layouts/navresizer.js?rev=eIyf%2BsxKEYfuJuIYj384zw%3D%3D


    Message: 'Type' is undefined
    Line: 2
    Char: 1
    Code: 0
    URI: _layouts/sp.core.js?rev=7ByNlH%2BvcgRJg%2BRCctdC0w%3D%3D


    Message: Object doesn't support this property or method
    Line: 2
    Char: 132
    Code: 0
    URI: _layouts/cui.js?rev=wvoVpqlQb30nGo4DjDk8Kg%3D%3D


    Message: Object expected
    Line: 2
    Char: 64608
    Code: 0
    URI: _layouts/1033/core.js?rev=c3ROI4x%2BKHVTMbn4JuFndQ%3D%3D


    Monday, April 18, 2011 5:35 PM

Answers

All replies

  • Hi SR_1,

    Thanks for your post.

    As i understand, the "Documents" ribbon control doesn't work for you, am i right?

    1. are there some customizations in the page?

    2. What about other document library?

    3. Have you tried to change other account and test?

    Wednesday, April 20, 2011 7:37 AM
  • Hello Wayne -

     

    There are no customizations to the page.   I've tried another acccount and it didn't work either.   However, same user tried from FireFox and it appeared to work fine.    Looks like a browser/Office issue somewhere that we're trying to figure out.

    Wednesday, April 20, 2011 6:55 PM
  • Hi,

     

    I have had this issue on my workstation and renaming the user profile on the local machine has fixed the issue.

     

    Regards

     


    Alain BLanchette
    Monday, May 16, 2011 3:02 AM
  • We actually reset the users IIS settings back to default as mentioned in link below and everything appeared to work.

     

     http://social.technet.microsoft.com/Forums/en-US/sharepoint2010setup/thread/18c4a33f-795a-4fbb-916c-0f62e6e67da6/

     

    • Marked as answer by XRS Friday, June 1, 2012 12:12 PM
    Monday, May 16, 2011 4:58 PM
  • Hi,

    I've had this same problem and enabling the proxy to achieve correct.


    Friday, July 27, 2012 3:12 PM
  • Hey, is there any chance you can relink this?  the current answer leads to a 404 page.

    Matt Olson, MS Content Development Specialist MCITP, MCTS

    Thursday, April 11, 2013 2:23 PM