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Blue screen issue: KB4025341 & KB4025337 RRS feed

  • Question

  • Dear support,

     I need your help about the blue screen issue for recently patch KB4025341 & KB4025337 update. It seems I cannot upload the .dmp file here. but I can put the mainly error information below.

     Once I uninstall the patch of KB4025341, I still got the blue screen while run the tool we developed. After uninstall the other patch KB4025337, the tool works fine.

     I got a  test computer which has no the two patches, after install the patch of KB4025341, I got blue screen issue while run my application. It works fine after uninstall the patch.

     I believe this is a windows bug and I found an information from link below:

    https://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/kb4025341-causing-bsod-on-windows-7-x64/3be4583c-980f-422c-b508-15c9728c5f61?auth=1

     I also found AutoDesk has the same issue, please find it from link below:

    https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/Revit-Windows-Blue-Screen-while-zooming-in-or-out-around-a-png-image-file.html

    Thanks a lot for your help,

    Primary Analysis<o:p></o:p>

    (http://www.osr.com)
    Online Crash Dump Analysis Service
    See http://www.osronline.com for more information
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.23807.amd64fre.win7sp1_ldr.170512-0600
    Machine Name:
    Kernel base = 0xfffff800`03e5b000 PsLoadedModuleList = 0xfffff800`0409d750
    Debug session time: Thu Aug 10 03:19:29.287 2017 (UTC - 4:00)
    System Uptime: 0 days 0:34:28.536
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
     
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffff900c36cc080, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff960002d5863, If non-zero, the instruction address which referenced the bad memory
            address.
    Arg4: 0000000000000000, (reserved)
     
    Debugging Details:

    Ngcc

    Friday, August 18, 2017 6:57 AM