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Faxing MS Office documents (MS Word) or PDF files from computers have stopped working, but notepad or WordPad works. RRS feed

  • Question

  • We have 4 multifunction printers setup to fax from computers (configured drivers as fax printing).

    We use to be able to print to these devices and a pop up form would open and you could fill fax information including an email confirmation.

    It had been working for years but apparently has stopped working approximately 8 weeks ago.

    I can send a word pad fax successfully but Microsoft word or pdf documents spool on the print server but do not ever get delivered to the fax (in-house faxing for testing)

    The email notifications have also stopped working. How would you troubleshoot this?

    This is consistent from windows 7 64 bit PC's using Windows 2008 R2 print server as well as XP PC's using Windows Server 2003 print server.

    Matt

    Saturday, January 28, 2012 1:24 PM