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Camera reboots when similarly sized individuals move and are close RRS feed

  • Question

  • We have noticed a curious behavior in our testing.  It only seems to happen when the individuals are in close proximity and have nearly identical builds.

    Basically, one starts off in camera interacting with the software.  The second then walks up next to or in front of the other person in very close proximity.  The feed will freeze, then after 10 seconds give or take, the camera turns off and back on, at which point everything is fine again.  

    We can't find a problem in our source, so I am wondering if other people have seen this or if you have a workaround/fix for the situation?  


    --Ash ash@reflexionhealth.com

    Monday, October 6, 2014 7:55 PM

Answers

  • Which version of the SDK do you have installed. This was a known issue in the August update that has since been fixed in the September release. Be sure you have completely uninstalled any previous versions of the SDK when you install the update.

    Carmine Sirignano - MSFT

    Tuesday, October 7, 2014 5:03 PM