Envelope not showing up for new emails RRS feed

  • Question

  • Sorry if I posted in the wrong forum and please feel free to move it to a more appropriate section if need be.

    I have an issue with Outlook 2016 (365) whereby new emails sent to my mailbox are not causing the envelope badge to appear.

    I researched extensively with relation to this topic but nothing helped.

    Below are steps I took to try and mitigate this issue:

     - Went into outlook options and then mail and then message arrival and clicked the "show envelope icon on the taskbar" (it's checked off, I also tried un-checking it and restarting outlook and then checking it off and again restarting outlook).

      - I made sure the email was going to my main mailbox and not a shared.
     - I made sure that rules did not affect this email.
     - I went into Windows 10 taskbar settings (although this happens for a user with Windows 7 Pro) .
     - I went to taskbar settings and chose to use large icons and to show badges on taskbar.
     - I tried turning cached mode on and off and testing, nothing changes.

    Finally I ran an online (full) repair and nothing changed.

    At this point, I am unsure what else can be done to get the icon to appear for new emails.

    Any help would be greatly appreciated.

    Thank you.

    Tuesday, January 21, 2020 8:04 PM

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