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Level Of Support Under MSDN Subscription RRS feed

  • Question

  • Hi,

    I've been asked to investigate the level of phone support we get under our MSDN Subscriptions at work. We have a number of Visual Studio Pro with MSDN subscriptions and are about to implement SharePoint Server 2013. I know we have the licences to develop under this subscription, however what level of phone support on SharePoint Server 2013 would we get? Do we have to upgrade to the Premium subscription?

    Applogies if this question has been asked before or is obvious on the MSDN site. I had a quick look but couldn't find anything. I'm also not a developer btw and don't know much about MSDN.

    Thanks in advance

    Aaron

    Wednesday, March 27, 2013 2:32 AM

Answers

  • Hey Aaron,

    It sounds like you're on a VL agreement, and so you actually have a specific number of phone support incidents you get with the MSDN Subscriptions that you have on that VL Agreement.  I'm sure this number is available through the VLSC tool that your company's volume license manager uses to assign MSDN Subscriptions, and you can probably look it up :)  However I don't have access to it specifically and I can't look up your account using the tools I have (I'm not on the right team). Fortunately I know who can :)  If you contact MSDN Subscriptions Customer Service and indicate you need support with your VL Agreement, they should be able to look it up for you.  They can also answer your question about what your upgrading options are, and what that would bring for phone support.

    You can contact MSDN Subscriptions Customer Service here: http://msdn.microsoft.com/subscriptions/aa948875.aspx 

    Also, this page covers the Phone Support incidents benefit in general and should help answer your questios about phone support: http://msdn.microsoft.com/en-us/subscriptions/bb266240.aspx

    Thanks,
    Mike



    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    • Proposed as answer by Mike Kinsman Wednesday, March 27, 2013 6:43 PM
    • Marked as answer by Mike Kinsman Thursday, March 28, 2013 3:15 PM
    Wednesday, March 27, 2013 6:42 PM
  • Hi Mike,

    Thanks for the information :)

    Regards,

    Aaron

    • Marked as answer by Mike Kinsman Thursday, March 28, 2013 3:03 PM
    Thursday, March 28, 2013 12:30 AM

All replies

  • Hey Aaron,

    It sounds like you're on a VL agreement, and so you actually have a specific number of phone support incidents you get with the MSDN Subscriptions that you have on that VL Agreement.  I'm sure this number is available through the VLSC tool that your company's volume license manager uses to assign MSDN Subscriptions, and you can probably look it up :)  However I don't have access to it specifically and I can't look up your account using the tools I have (I'm not on the right team). Fortunately I know who can :)  If you contact MSDN Subscriptions Customer Service and indicate you need support with your VL Agreement, they should be able to look it up for you.  They can also answer your question about what your upgrading options are, and what that would bring for phone support.

    You can contact MSDN Subscriptions Customer Service here: http://msdn.microsoft.com/subscriptions/aa948875.aspx 

    Also, this page covers the Phone Support incidents benefit in general and should help answer your questios about phone support: http://msdn.microsoft.com/en-us/subscriptions/bb266240.aspx

    Thanks,
    Mike



    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    • Proposed as answer by Mike Kinsman Wednesday, March 27, 2013 6:43 PM
    • Marked as answer by Mike Kinsman Thursday, March 28, 2013 3:15 PM
    Wednesday, March 27, 2013 6:42 PM
  • Hi Mike,

    Thanks for the information :)

    Regards,

    Aaron

    • Marked as answer by Mike Kinsman Thursday, March 28, 2013 3:03 PM
    Thursday, March 28, 2013 12:30 AM