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ASDK 1802 showing several alerts RRS feed

  • Question

  • I just lay the system aside for several days and just found that the system is getting unstable. I cannot access to the tenant portal, the the admin portal is showing many alerts while last time it was all right.

    Attached are the alerts which I have no idea that what are going wrong. Hope someone may help. 


    Thursday, March 29, 2018 1:56 PM

Answers

  • Hello,

    Can you run the following command , wait about 45 min and then dismiss the alerts and see if they reoccur.

     

    Invoke-command -Computername AzS-XRP01 -ScriptBlock '

    {Restart-Service FabricHostSvc}

     

    Also - Run the following command to perform an IISRest on the tenant portal

    Enter-PSSession -ComputerName AzS-WASP01

    Import-Module WebAdministration

    IISReset

     

    NOTE: You can run the following command anytime to to check the status of the tenant portal

    Test-NetConnection-Port 443 -ComputerName portal.local.azurestack.external ’

     -InformationLevel Detailed

     

    Now see if you can access the Tenant portal and the Alerts have stop occurring.

     

    Let us know how it goes.

        

    We apologize for any inconvenience and appreciate your time and interest in Azure Stack.

    If you experience any issues with Azure Stack or the current ASDK release, please feel free to contact us.

                 

     Thanks


    Gary Gallanes





    Friday, March 30, 2018 7:04 PM

All replies

  • Hello,

    Can you run the following command , wait about 45 min and then dismiss the alerts and see if they reoccur.

     

    Invoke-command -Computername AzS-XRP01 -ScriptBlock '

    {Restart-Service FabricHostSvc}

     

    Also - Run the following command to perform an IISRest on the tenant portal

    Enter-PSSession -ComputerName AzS-WASP01

    Import-Module WebAdministration

    IISReset

     

    NOTE: You can run the following command anytime to to check the status of the tenant portal

    Test-NetConnection-Port 443 -ComputerName portal.local.azurestack.external ’

     -InformationLevel Detailed

     

    Now see if you can access the Tenant portal and the Alerts have stop occurring.

     

    Let us know how it goes.

        

    We apologize for any inconvenience and appreciate your time and interest in Azure Stack.

    If you experience any issues with Azure Stack or the current ASDK release, please feel free to contact us.

                 

     Thanks


    Gary Gallanes





    Friday, March 30, 2018 7:04 PM
  • So it is something wrong with the resource provider, right?

    The first scripts do help to stop the alerts, but the scripts of tenant portal don't work. I am still getting "Uh oh" page.

    However, the status shows the connection is fine.

    ComputerName            : portal.local.azurestack.external
    RemoteAddress           : 192.168.102.11
    RemotePort              : 443
    NameResolutionResults   : 192.168.102.11
    MatchingIPsecRules      : 
    NetworkIsolationContext : Internet
    InterfaceAlias          : Ethernet
    SourceAddress           : 192.168.200.71
    NetRoute (NextHop)      : 192.168.200.1
    TcpTestSucceeded        : True

    Saturday, March 31, 2018 12:18 PM
  • Hello,

    Can you open Failover Cluster Manager on the Host

    -Locate the AzS-WASP01 VM

    -Restart the Role on the AzS-WASP01 VM

    - Wait 15 min

    - Try to login to the Tenant Portal using the Admin credentials

      

    If you are still unable to login, we’ll need to collect some log to troubleshoot further.

      

    Let us know how it goes.

       

    We apologize for any inconvenience and appreciate your time and interest in Azure Stack.

    If you experience any issues with Azure Stack or the current ASDK release, please feel free to contact us.

                 

     Thanks


    Gary Gallanes

    Friday, April 6, 2018 5:47 PM