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Sharepoint Online - Access documents with Classic View RRS feed

  • Question

  • Hi,

    I have come across an issue where user is unable to access word document from document library using classic view but can do so using modern view ( same document ). Has anyone come across this issue?

    "We're sorry, we couldnt find a program to open this document" is the message.

    It is a word document so should open using client word or word online but gives above error. However, works fine using modern view. Also it doesn't do for everyone.

    Suggestions?

    Thanks

    Monday, March 26, 2018 1:40 AM

All replies

  • Hi,

    I am unable to replicate the Error/Issue faced by you.

    But just make sure you have following settings applied in document library.

    List -> Settings -> Advance Settings

    List Experience 

    Opening Documents in the Browser

    Just try this, hopefully it resolves the issue.


    Regards, -Nitin Sali

    Monday, March 26, 2018 9:48 AM