'The resource cannot be found' error in a recently created account


  • I recently requested a new TFS account and got an error message that it was not created successfully, but this account is displayed under 'My Accounts' on ACCOUNT page.

    Now that I try to access the account I get the error message "The resource cannot be found"and if I try to create a new one, I receive an error message that I already own one account.

    Is there a way to delete the account so that I can run the setup process again or finish the account creation that I requested?


    Monday, October 21, 2013 11:50 PM


  • Hi,

    If you want to request tech support,please contact us via the Visual Studio Online support options available at and send:

    • Your MS account that registered to TF Service
    • Your TF Service account(
    • Related info you think helpful


    Best regards,

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    Wednesday, October 23, 2013 2:20 AM

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