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The versions of Agent Desktop and the CCF Databases are not same RRS feed

  • Question

  • We are trying to install as per the deployment guide. When we follow it through and try to double click on the shortcut to agentdesktop.exe we get the following errors: Can anybody help?

     

    Error: The versions of Agent Desktop and the CCF Databases are not same.

     

    Agent Desktop Version: 2.6
    CCF Databases Version: Unknown

     

     

    Thursday, June 7, 2007 10:04 AM

Answers

  • The desktop version is stored in the client, and the DB version is provided to the client via the web services. So if you are getting this it means that the web services are up (since you didn't get a .net connection error) but they can not talk to the underlying DB. I would check the web.config files of the webservices to make sure they are correctly configured.
    Tuesday, June 12, 2007 11:44 AM