Custom ribbon images disappear (Access 2010 - 2016) - upon pending Windows-Update??? RRS feed

  • Question

  • Dear experts

    I noticed the rather annoying fact that in the Access (2010-2016, runtime and full version) Ribbon custom images sometimes disappear.

    The built-in imageMso images are not affected and continue to display.

    When searching the web for solutions I found this post which visually describes exactly the experience we made.

    Unlike the post cited above I found that there was no need to repair Office, but rather a Windows Update and a restart did the remedy.

    We have seen this behavior for a long time (2-3 years) on many machines (not on our premises) with different combinations from OS (Windows 7 to current Windows 10) with different versions of Office. It does not occur on every update and some machines seem to be more susceptible than others.

    To illustrate, here is a case from this morning: Windows 10, Access runtime 2010. Everything was working for a long time. Today the custom images had disappeared. Windows Update showed 'no updates pending', last check 'today at 8:09 a.m' - it was around '9.50 a.m.'. A click on 'search for updates' brought up a cumulative Windows 10 (not Office) update. After installing that update and the required reboot, all the icons came back again. 

    To me (and far less so to our users) the interdependency between Windows-Updates and ribbon-icons is less then obvious.

    Is there any expert out there with a remedey to repair/avoid/counter that behavior? (Or be it that some great MS developer might even heal the situation)

    Thanks for your support!

    Monday, July 9, 2018 10:00 AM

All replies

  • I avoid using Custom ribbon and use Custom Shortcut Menu instead.


    If this post answered or helped you find the answer to your question, please mark it as such for other Forum users knowledge.

    Monday, July 9, 2018 1:22 PM
  • Well, as a matter of fact, we are using Custom Shortcut Menus in addition to the ribbon.

    The Ribbon in general is working fine and provides the look and feel users know from other office programs. Besides, as mentioned above, there is a running program established for years.

    So I fear your proposal does not really contribute as solution to my problem.

    Monday, July 9, 2018 2:01 PM
  • We are still facing the same problem (with custom ribbon), Is there any development in this issue ?


    Monday, December 14, 2020 3:25 PM