Kinect V2 returns only a white picture RRS feed

  • Question

  • Hi all,

    I use the Kinect V2 sensor with the os win 8 a lot of times. Now have i a problem with the sensor. But I have no Errors.

    For example i use the "Depth Basics-D2D" from the SDK, Kinect returns only a white picture.
    If i use the "Audio Basics-D2D" from the SDK, Kinect will return also only a white picture. But in  the line in the bottom on the window is write: "Failed getting default sensor!"

    The LED on the mains adapter have the color white. The fan doesn't work. Window find the hardware correctly. If i remove the USB Port and i connected them again Windows will register them, but the SDK is this no matter.

    I have tested:

    driver new installed.
    use a another USB3 port.
    all USB Hardware (Mouse...) disconnected.
    attempt to start the application with Visual Studio 2012.
    with the Taskmanager all application with kinect closed an restart.
    the window dienst from kinect restart.
    delete the APPData folder.
    restart the pc every times.
    If i remove the USB connector (contact to pc) remove from mains adapter, the led will orange, if i remove the connector to the kinect the led will white.

    the kinect isn't fell down.

    thanks and help
    • Edited by Tesla83 Tuesday, November 11, 2014 10:50 AM
    Tuesday, November 11, 2014 10:46 AM

All replies

  • Have you installed the final release SDK?

    Carmine Sirignano - MSFT

    Tuesday, November 11, 2014 7:08 PM
  • yes, i done it!
    Wednesday, November 12, 2014 2:50 PM
  • I meet the same problem. And i have used the kinect2.0 correctly before. But today when i open the program, i found GetTheDefaultSensor() returns E_FAIL, i don't know why.

    Wednesday, November 12, 2014 3:11 PM
  • Try the following:

    - disconnect the sensor
    - uninstall the SDK, drivers, runtime, basically anything that say Kinect from "Programs and Features" list.
    - Reboot the system.
    - re-install the final release SDK
    - reconnect sensor
    - launch Kinect Configuration Verifier from SDK Browser.

    Carmine Sirignano - MSFT

    Wednesday, November 12, 2014 9:20 PM