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Problems installing .NET 4.6 RRS feed

  • Question

  • Hi

    I'm running windows 8.1 and trying to install .NET 4.6.  However it keeps failing and rolling back.  I've tried using the offline install and I have tried using the DotNetFix tool and rebooting a number of times, but no joy. Please can someone help me

    Thanks

    I've uploaded the log files here https://onedrive.live.com/redir?resid=31C168C74549677E%21109


    • Edited by lynnbob Wednesday, February 3, 2016 9:53 AM
    Wednesday, February 3, 2016 9:49 AM

Answers

  • Hi lynnbob,

    Thank you for posting in MSDN forum.

    I found some error message from your .Net Framework 4.6 setup log as below:

    >> Launching CreateProcess with command line = dism.exe /quiet /norestart /online /add-package /packagepath:"C:\a44798d2edbe37f2aa51ed56d8\x64-Windows8.1-KB3045563-x64.cab"
    [2/2/2016, 21:38:32]Exe (C:\a44798d2edbe37f2aa51ed56d8\x64-Windows8.1-KB3045563-x64.cab) failed with 0xbc9 - The requested operation failed. A system reboot is required to roll back changes made. .
    [2/2/2016, 21:38:32]PerformOperation on exe returned exit code 3017 (translates to HRESULT = 0xbc9)

    It looks like that the installation was blocked when it tried to install Windows8.1-KB3045563.

    In the windows update log, I also found the error code 0x80070bc9 as below:

    >>1      182 [AGENT_INSTALLING_FAILED]            101       {F80F971D-E079-4216-B686-BF5D4412376B}        209            80070bc9          AutomaticUpdatesWuApp            Failure   Content Install    Installation Failure: Windows failed to install the following update with error 0x80070bc9: Update for Windows 8.1 for x64-based Systems (KB3013769).

    And I found a solution to fix windows update error 0x80070bc9 from this thread: https://social.technet.microsoft.com/Forums/windows/en-US/b2727a81-badc-4ad3-a9e2-336dc1bcaab1/windows-update-error-0x80070bc9-with-windows-7?forum=w7itprogeneral

    Please take a look at diedie’s solution as below:

    fsutil resource setautoreset true c:\

    Then in safe mode try to delete these files:

    C:\WINDOWS\system32>cd %SystemRoot%\System32\SMI\Store\Machine

    C:\WINDOWS\System32\SMI\Store\Machine>attrib -s -h *

    C:\WINDOWS\System32\SMI\Store\Machine>del *.blf

    C:\WINDOWS\System32\SMI\Store\Machine>del *.regtrans-ms

    C:\WINDOWS\system32\SMI\Store\Machine>cd %SystemRoot%\System32\config\TxR

    C:\WINDOWS\System32\config\TxR>attrib -s -h *

    C:\WINDOWS\System32\config\TxR>del /q *

    Reboot and it will all work!

    Do you try to install .Net Framework 4.6 using the Web installer? It’s more optimal efficiency and bandwidth requirements than the Offline package. The web installer download link is: https://www.microsoft.com/en-us/download/details.aspx?id=48130

    At the same time, you can try to use the .Net Framework .NET Framework Setup Verification Tool to check if the .NET Framework is ok. 

    http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

    If you find there is anything wrong with .NET Framework, you may use Microsoft .NET
    Framework Repair Tool
    to do a repair,<o:p></o:p>

    This tool detects and tries to fix some frequently occurring issues with the setup of
    Microsoft .NET Framework or with updates to the Microsoft .NET Framework.<o:p></o:p>

    https://www.microsoft.com/en-us/download/details.aspx?id=30135 <o:p></o:p>


    and reinstall the .Net Framework 4.6 with the Web installer. And please make sure your Windows 8.1 install all windows updates if there have.

    If this issue still exists, I recommend you to upgrade to Windows 10, it works for some users who have the similar issue.

    If the above solution cannot work, please collect the log and upload it as you did before, thanks a lot and looking forward your reply.

    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

    Click HERE to participate the survey.

    Thursday, February 4, 2016 10:07 AM
    Moderator

All replies

  • From your logs:

    "SetupResources.dll missing from 2057 directory"

    The error tells us "The OS failed to find SetupResources.dll from installation package".

    Please download a new package from here http://go.microsoft.com/fwlink/?LinkId=528233

    Then extract the package to a folder and install it manually by right click Setup.exe with "Run as Administrator".



    • Edited by pvdg42 Wednesday, February 3, 2016 5:39 PM
    • Proposed as answer by 宝宝徐Moderator Friday, February 5, 2016 3:16 AM
    Wednesday, February 3, 2016 5:35 PM
  • Hi, thanks for the reply, but I've tried that .. I receive the following error log

    OS Version = 6.3.9600, SP = 0.0, Platform 2
    OS Description = Win81 - x64 Unkonw Edition (ProductType=101) 
    MSI = 5.0.9600.17905
    Windows servicing = 6.3.9600.17709
    CommandLine = c:\dotnet46\setup.exe /x64
    TimeZone = GMT Standard Time
    Initial LCID = 2057
    Using Simultaneous Download and Install mechanism
    Operation: Installing
    Package Name = Microsoft .NET Framework 4.6 Setup
    Package Version = 4.6.00081
    User Experience Data Collection Policy: Disabled
    Number of applicable items: 6
    Exe (c:\dotnet46\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    Exe (c:\dotnet46\SetupUtility.exe) succeeded.
    Exe Log File: dd_SetupUtility.txt
    Exe (c:\dotnet46\x64-Windows8.1-KB3045563-x64.cab) failed with 0xbc9 - The requested operation failed. A system reboot is required to roll back changes made. .
    Final Result: Installation failed with error code: (0x00000BC9), "The requested operation failed. A system reboot is required to roll back changes made. " (Elapsed time: 0 00:01:45).

    Wednesday, February 3, 2016 8:41 PM
  • Hi lynnbob,

    Thank you for posting in MSDN forum.

    I found some error message from your .Net Framework 4.6 setup log as below:

    >> Launching CreateProcess with command line = dism.exe /quiet /norestart /online /add-package /packagepath:"C:\a44798d2edbe37f2aa51ed56d8\x64-Windows8.1-KB3045563-x64.cab"
    [2/2/2016, 21:38:32]Exe (C:\a44798d2edbe37f2aa51ed56d8\x64-Windows8.1-KB3045563-x64.cab) failed with 0xbc9 - The requested operation failed. A system reboot is required to roll back changes made. .
    [2/2/2016, 21:38:32]PerformOperation on exe returned exit code 3017 (translates to HRESULT = 0xbc9)

    It looks like that the installation was blocked when it tried to install Windows8.1-KB3045563.

    In the windows update log, I also found the error code 0x80070bc9 as below:

    >>1      182 [AGENT_INSTALLING_FAILED]            101       {F80F971D-E079-4216-B686-BF5D4412376B}        209            80070bc9          AutomaticUpdatesWuApp            Failure   Content Install    Installation Failure: Windows failed to install the following update with error 0x80070bc9: Update for Windows 8.1 for x64-based Systems (KB3013769).

    And I found a solution to fix windows update error 0x80070bc9 from this thread: https://social.technet.microsoft.com/Forums/windows/en-US/b2727a81-badc-4ad3-a9e2-336dc1bcaab1/windows-update-error-0x80070bc9-with-windows-7?forum=w7itprogeneral

    Please take a look at diedie’s solution as below:

    fsutil resource setautoreset true c:\

    Then in safe mode try to delete these files:

    C:\WINDOWS\system32>cd %SystemRoot%\System32\SMI\Store\Machine

    C:\WINDOWS\System32\SMI\Store\Machine>attrib -s -h *

    C:\WINDOWS\System32\SMI\Store\Machine>del *.blf

    C:\WINDOWS\System32\SMI\Store\Machine>del *.regtrans-ms

    C:\WINDOWS\system32\SMI\Store\Machine>cd %SystemRoot%\System32\config\TxR

    C:\WINDOWS\System32\config\TxR>attrib -s -h *

    C:\WINDOWS\System32\config\TxR>del /q *

    Reboot and it will all work!

    Do you try to install .Net Framework 4.6 using the Web installer? It’s more optimal efficiency and bandwidth requirements than the Offline package. The web installer download link is: https://www.microsoft.com/en-us/download/details.aspx?id=48130

    At the same time, you can try to use the .Net Framework .NET Framework Setup Verification Tool to check if the .NET Framework is ok. 

    http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

    If you find there is anything wrong with .NET Framework, you may use Microsoft .NET
    Framework Repair Tool
    to do a repair,<o:p></o:p>

    This tool detects and tries to fix some frequently occurring issues with the setup of
    Microsoft .NET Framework or with updates to the Microsoft .NET Framework.<o:p></o:p>

    https://www.microsoft.com/en-us/download/details.aspx?id=30135 <o:p></o:p>


    and reinstall the .Net Framework 4.6 with the Web installer. And please make sure your Windows 8.1 install all windows updates if there have.

    If this issue still exists, I recommend you to upgrade to Windows 10, it works for some users who have the similar issue.

    If the above solution cannot work, please collect the log and upload it as you did before, thanks a lot and looking forward your reply.

    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.

    Click HERE to participate the survey.

    Thursday, February 4, 2016 10:07 AM
    Moderator