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Kinect configuration No supported USB3.0 port detected RRS feed

  • Question

  • I'm sure my PC has two USB3.0 ports, but the configuration verifier still can't find it. And when I connected Kinect v2, the installing window of drivers appeared. please tell me how to do.Thanks.
    Saturday, October 18, 2014 12:36 PM

All replies

  • Did you check that you have latest chipset drivers and BIOS version?

    It would help to check the specs for your motherboard to be sure that you have USB 3.0 ports and where they are situated for sure.

    It can also depend on a manufacturer of usb-host controller for your motherboard, meaning that some USB 3.0 ports will not function as they should (see list of accepted hardware)

    Monday, October 20, 2014 6:42 AM
  • <embed height="0" id="xunlei_com_thunder_helper_plugin_d462f475-c18e-46be-bd10-327458d045bd" type="application/thunder_download_plugin" width="0" />Thank u for your reply.I'm sure I install the latest chipset drivers, but I don't know about the BIOS version.In the list of Device Manager I find the USB3.0. I have a macbook (ME294), do you think whether it will work if I install win8.1 on it? thanks a lot.
    Monday, October 20, 2014 7:50 AM
  • 不要用低质量的延长线。试试不要用延长线直接连接。

    Intel 7系列以下的主板都不是源生支持USB3.0,用的第三方USB3.0芯片,所以存在兼容性问题,要么导致无法kinect无法启动,要么导致无法读取帧数据。但并不是说源生支持USB3.0的主板就不会存在兼容性问题。这个时候你需要使用兼容性更强一点的USB3.0扩展卡。如果不用USB3.0扩展卡,那就只有换主板源生支持USB3.0的主板,最好是Intel 8系列的主板。




    • Edited by nugao Tuesday, October 21, 2014 7:12 AM
    Tuesday, October 21, 2014 7:07 AM
  • I use this MacBook Pro(MBP) all the time without issues. Keep in mind the USB3 ports are shared on the same bus. This means if you are running 2 heavy operations on the bus at the same time you will loose connections.

    You will have to have a minimum of Windows 8 on the systems to use Kinect for Windows v2. I use 8.1 personally given the Desktop improvements they made for mouse/keyboard support.


    Carmine Sirignano - MSFT

    Tuesday, October 21, 2014 5:47 PM
  • 谢谢,之前到处找原因,终于发现了一个细节,就是kinect2的USB3.0 要求是intel或者瑞萨的。买了一个扩展版插上以后,那个Kinect的电源灯还是黄色,没有变成白色,这是怎么回事啊?
    Wednesday, October 22, 2014 8:37 AM
  • Thanks!I found that the Kinect only accepts Intel or Renesas controllers.So I buy a extension of Renesas and plug it in the motherboard.But this time the light of the HUB is orange, not white.Could u please help me work it out?
    • Edited by 干干的水 Wednesday, October 22, 2014 8:42 AM
    Wednesday, October 22, 2014 8:42 AM
  • 供电不足?

    可能是未能识别设备。要安装驱动噢,亲。

    如果说插在原来的主板上的usb3.0接口会变白,再接在扩展卡口上不会变白,说明供电不足或是PCIE的带宽不足,换个PCIE口插扩展卡。扩展卡通常要外接电源可以解决供电不足。

    如果还是不行换个扩展卡吧,兼容性问题。不要贪便宜随便买一个扩展卡。

    这是一些可以成功连接Kinect v2的设备列表:

    https://social.msdn.microsoft.com/Forums/en-US/bb379e8b-4258-40d6-92e4-56dd95d7b0bb/confirmed-list-of-usb-30-pcie-cardslaptopsconfigurations-which-work-for-kinect-v2-during?forum=kinectv2sdk

    我是用的USB3.0扩展卡来连接Kinect v2,买过两个卡都成功连接设备(USB3.0扩展卡主控芯片都是NEC 720202)。



    • Edited by nugao Wednesday, October 22, 2014 9:22 AM
    Wednesday, October 22, 2014 9:21 AM
  • Did you follow the troubleshooting steps to make sure you used a PCI Express Gen 2.0 slot. This means you need to try all the slots on the motherboard including the one where your GPU is plugged in to ensure you have the 5.0GB/s bandwidth available.

    https://social.msdn.microsoft.com/Forums/en-US/20dbadae-dcee-406a-b66f-a182d76cea3b/troubleshooting-and-common-issues-guide?forum=kinectv2sdk


    Carmine Sirignano - MSFT

    Wednesday, October 22, 2014 2:14 PM
  • 昨天插上去至少还能在设备管理器中看到有这个扩展,今天连扩展都没了,插拔几次,直接连芯片名字都不显示了,检查驱动也都说是最新驱动,能麻烦你把你买的扩展卡型号告诉我吗,谢谢了
    Thursday, October 23, 2014 1:56 AM
  • 刚才换了一个插槽,总算检测到了,但是configuration verifier 说带宽不足,不知道给USB3.0供电以后会不会好一点
    Thursday, October 23, 2014 2:24 AM
  • Thanks!!!It's very helpful!
    Thursday, October 23, 2014 2:24 AM
  • 带宽不足,基本上就是换接口挨个试了,最后还是不行也只有换主板的份儿了。

    但是报带宽不足,但是可以运行Kinect v2 说明还是可以使用,至少足够学习使用了。

    等时机成熟了再去换主板之类的硬件。


    • Edited by nugao Monday, October 27, 2014 4:14 AM
    Monday, October 27, 2014 4:13 AM
  • 嗯,我买了电源线接到扩展卡上以后能够正常工作了,终于一切就绪了。那么问题就来了,能麻烦你推荐一些入门的教材或者网站论坛吗,我是做3D建模,把图片贴到模型上的,谢谢了
    • Proposed as answer by Huson.x Wednesday, October 29, 2014 2:41 AM
    Monday, October 27, 2014 10:43 AM
  • ..............

    这个你是美术真心帮不好到你。

    开发包里的例子有直接使用视频流作为动态纹理直接贴在根据深度信息生成的模型上。


    NuGUNDAM

    Tuesday, October 28, 2014 2:03 AM
  • 我也买了PCI 3.0的 可是还是不行,请问你用的是哪家的PCI 3.0  能不能麻烦给个链接 谢谢了 
    Wednesday, October 29, 2014 2:40 AM
  • 我的机器配置:JEYI U102z USB 3.0 2 Port USB 3.0 PCIe( see TMALL), P67A-C43, Intel Core i7-2600, GTS450, Windows 8.1 Pro, x64.

    同时这个也可以: ORICO PRU3-4P 4 Port USB 3.0 PCIe



    • Edited by nugao Tuesday, November 4, 2014 1:18 AM
    Tuesday, November 4, 2014 1:17 AM
  • 我刚淘宝上买这个了

    前些天换了个带usb3.0的主板 结果发现它的方案是asmedia的 同样不支持kinect v2 折腾死了 唉

    Sunday, January 11, 2015 9:13 PM
  • 直接换主板方便一些……扩展卡容易出现带宽不足等各种奇怪的问题。

    NuGUNDAM

    Monday, January 12, 2015 6:46 AM