Azure Site Recovery issue - Association Status: Partially Associated. Getting Virtual Disk Information failed - Error Code: 32779. RRS feed

  • Question

  • Dear reader,

    We are trying to setup Azure Site Recovery. The environment consist of 2x Hyper-V hosts on premises with VMs that we would like to replicate to Azure.

    We are able to:

     - Create a Hyper-V site
     - Add a Hyper-V server
     - Create a replication policy

    We are however encountering an issue when associating the replication policy to the Azure site. The policy associates successfully but with Association Status: Partially Associated

    It seems the issue could be related to a specific VMs virtual disk? I have tried using each Hyper-V server individually but receive the same error.

    The error message log is as follows:

    Error ID10003
    Error MessageProtection couldn't be configured for cloud/site Sunninghill.
    Provider errorProvider error code: 31389

    Provider error message:
    Job 'Getting Virtual Disk Information' (341B376D-1A3A-41F1-83D8-DFE64267E297) failed. Job State 10. Error Code: 32779. ErrorSummaryDescription: . ErrorDescription: .

    Provider error possible causes:
    Check the error details.

    Provider error recommended action:
    Resolve the issue and try again.
    Possible causesOne or more hosts couldn't be prepared. Check the Provider error for more information.
    RecommendationResolve the issue and retry the operation.
    First Seen At1/14/2020, 8:16:34 AM

    Any assistance appreciated.

    • Edited by JDiv Tuesday, January 14, 2020 8:17 AM
    Tuesday, January 14, 2020 7:06 AM

All replies

  • Could be that the Virtual Hard Disk format is not supported with the Azure Site recovery. Refer the following documentations for storage support with the Azure Site Recovery:

    Hyper-V host storage

    Hyper-V VM guest storage

    Few things to try:

    -Check if the Virtual disk is accessible 
    -Dissociate and associate policy 

    -Enable replication 

    If you experience issues when you enable protection for Hyper-V VMs, check the following recommendations:

    1. Check that your Hyper-V hosts and VMs meet all requirements and prerequisites
    2. Check that the Hyper-V Virtual Machine Management service is running on Hyper-V hosts.
    3. Check for issues that appear in the Hyper-V-VMMS\Admin sign in to the VM. This log is located in Applications and Services Logs > Microsoft > Windows.
    4. On the guest VM, verify that WMI is enabled and accessible.
    5. On the guest VM, ensure that the latest version of Integration Services is running.
      • Check that you have the latest version.
      • Keep Integration Services up-to-date.

    Friday, January 17, 2020 2:55 PM
  • Checking in to see if the above suggestions helped or you need further assistance on this issue. If that answers your query, do click “Mark as Answer” and Up-Vote for the same.
    Wednesday, February 5, 2020 10:36 AM