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Lost ownership of the Global Admin priveleges of the Azure account RRS feed

  • Question

  • Hello, we have an Azure account which has been created a long time ago by previous IT company, which provided services to our organization. We retained the login information of one account, but it does not seem to have all the permissions needed to fully manage all options in Azure portal. Using powershell we did find 2 accounts listed under "Company Administrator" with email addresses ending with .onmicrosoft.com, however, we are unable to login as any of these accounts. Is there a way to add Global admin privileges for the account we currently use to login to Azure, provided, we can prove the ownership of this account.

    Thank you.

    Thursday, November 21, 2019 6:12 PM

Answers

  • You will need to call support and ask them to elevate another user in the tenancy to GA. This will include a verification process, so it might take a while.
    Thursday, November 21, 2019 6:50 PM
  • Hi 

    You can definitely open a ticket with the Azure team as @Vasil suggested. 

    If you do not have access to a support plan, you can reach out to the Data Protection Team directly over the phone at 1-866-807-5850 Monday to Friday between 5 AM - 5 PM Pacific time.

    After validating your identity, they will elevate another account to a Global Administrator. 


    Please take a moment to "Mark as Answer" and/or "Vote as Helpful" wherever applicable. Thanks!

    Friday, November 22, 2019 8:23 AM

All replies

  • You will need to call support and ask them to elevate another user in the tenancy to GA. This will include a verification process, so it might take a while.
    Thursday, November 21, 2019 6:50 PM
  • Hi 

    You can definitely open a ticket with the Azure team as @Vasil suggested. 

    If you do not have access to a support plan, you can reach out to the Data Protection Team directly over the phone at 1-866-807-5850 Monday to Friday between 5 AM - 5 PM Pacific time.

    After validating your identity, they will elevate another account to a Global Administrator. 


    Please take a moment to "Mark as Answer" and/or "Vote as Helpful" wherever applicable. Thanks!

    Friday, November 22, 2019 8:23 AM
  • It took about a week, but we are finally back on track! Thank you for your answers.
    Monday, December 2, 2019 5:16 PM