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Azure Backup Server: "An internal error prevented the modification of the backup policy." RRS feed

  • Question

  • Hi all,

    I try to backup en DC\File server, but the online backup failed all the time.

    The alert:

    Online Recovery Point creation failed.

    An internal error prevented the modification of the backup policy. (ID 100010)

    So what can I do? 

    Monday, September 26, 2016 8:21 PM

All replies

  • Hi,

    Thank you for posting here! We are happy to assist you.

    Check by deleting a spurious windows task entry.

    Refer this link to filter the logs for "Errors" in Windows Event Viewer and check for the errors in that time frame when you tried to setup Azure backup. Let know if you find any error code or message along with Error code 100010.

    If the issue still persists; post the CBEngine logs.  Location on CBEngine logs <C:\program files\Microsoft Azure Recovery Services Agent\Temp>

    Regards,
    Sumanth BM

    Tuesday, September 27, 2016 2:30 PM
    Moderator
  • There is nothing in the eventlog.

    So I added al the logfiles in a ZIP file. You can download him here: OneDrive


    • Edited by Koosvd Monday, October 3, 2016 10:31 AM Added hyperlink
    Monday, October 3, 2016 8:06 AM

  • Hello,

    We would request you to create a Technical SupportTicket as our engineers would need to work with you on the issue and would require more details like on the issue. This would be beyond the purview of the Forums Support.

    https://azure.microsoft.com/en-us/support/options/

    Regards,
    Sumanth BM

    Monday, October 3, 2016 4:56 PM
    Moderator