Applies to: Outlook 2007
Background: My company is trying to create a program that will run all communication through the one email account, yet be able to distinguish who the recipients/senders are based on the display name. It then looks up that persons
real email and redirects the email to that persons real email address.
We setup outlook contacts all with the same email address, but the names and display names are different. The display name is in the format 'Firstname Surname (eID:333)' We use the number in the brackets as a lookup to a database to determine the persons
email address.
Problem: Outlook will let me create the contacts with the duplicate email addresses, but if I create a new email and select one of the contacts, when I double click on the contact from the email, a random contact card is shown. I assume
it is showing me the first match based on the email address, and is not using any further matching criteria like display names etc. Are there any settings I need to change to get it to show me the correct contact card?
Also if I receive an email where the To/CC recipient has the same email address I can see them both listed out with their unique display names, as soon as I hit Reply All, Outlook must be doing some resolving of the email and only putting one of the recipients
back into the email. I really need it to be showing me each original recipient regardless of email. Any ideas on how to get Outlook to do this.
I am assuming my problems are just settings, but maybe that is not the case, maybe it is just not possible to get around Outlooks focus on the email address rather than the display names.
