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Windows store doesn't show WIDE logo

    Question

  • I defined all logos in my package.appxmanifest including the wide logo.

    When the app is installed, the wide logo is shown on the start screen, but it is not shown in the windows store. Instead the store shows one of the square logo in a really bad, stretched resolution:

    My wide logo:

    • Format is png
    • created with paint
    • Resolution is 310 x 150
    • 72 dpi
    • filesize 28 KB


    Does anybody has an idea why my logo isn't shown?
    By the way (my app is called 'High Treason').

    Thanks a lot for any help!

    • Edited by Templar_VII Wednesday, July 22, 2015 11:26 AM
    Monday, July 20, 2015 7:45 PM

Answers

All replies

  • Hello,

    I just noticed today that my application "Maps Pro" now appears with a distorted image in the Store search results:

    http://s12.postimg.org/jqcjef9ct/scr.jpg

    I didn't change anything in the appxmanifest for months now. I just got switched to the new Windows Dev dashboard and published an update a few days ago (still, with no changes to the manifest), could that be the problem?

    Thanks!
    Fabien
    Wednesday, July 15, 2015 9:24 PM
  • Hello! WideLogo (310x150) doesn't appear in Windows Store web-search for the app, although it is included to the application manifest. Also Square150x150Logo isn't used instead. You can see the empty icon for the app
    http://apps.microsoft.com/windows/app/c1aefaa8-5ffa-4cad-ab41-d637888f8762
    For example, try this search query:
    http://windows.microsoft.com/ru-ru/windows/search#q=%D0%B8%D0%B7%D1%83%D1%87%D0%B8&s=Store
    In the Windows Store app (Universal) i can see the stretched square icon.

    For app publishing i used the new dashboard.

    How can i solve the problem?

    Rgds,
    Alexey

    Wednesday, July 15, 2015 11:36 PM
  • Hello.

    I've created an application, and despite adding every possible image in the manifest (yes, including the square 100% tile icon and the wide 100% tile icon) , in the store, my app's icon is the square icon stretched to the wide format... Any ideas?

    Thanks

    Thursday, July 16, 2015 12:15 PM
  • I think you posted in the wrong forum.

    Windows store apps:

    https://social.msdn.microsoft.com/Forums/windowsapps/en-US/home?forum=wpdevelop


    Thursday, July 16, 2015 2:53 PM
  • Hello.

    I've created an application, and despite adding every possible image in the manifest (yes, including the square 100% tile icon and the wide 100% tile icon) , in the store, my app's icon is the square icon stretched to the wide format... Any ideas?

    Thanks

    Friday, July 17, 2015 7:22 AM
  • Hi Prestimedia,

    There are many icons in Windows Store so actually I’m not so sure where your wide format icon showed. So if it is possible, could you please show us a screenshot?

    Actually I guess your problem may related to the following msdn article: Choosing your app images

    I’ve checked the article and found that the following may related to your issue:

    “Even if your app doesn't need to show notifications on its tile, we recommend including the Wide310x150Logo so that your app appears nicely in the Store on pages like Picks for you. (If you don't include one, your Square150x150Logo will be used instead when your app appears in these layouts, centered on a wider background.)

    The above is a little different from your description but I want you to check again about whether you’ve set the Wide310x150Logo in your manifest. The logo need the size “310x150 pixel”.

    If you are sure you’ve already set that, maybe you can check the following to troubleshoot:

    1. Please edit the Package.appxmanifest via code, make sure the right Wide310x150Logo has been set in VisualElements
    2. Please reset the wide logo with a different picture, maybe the previous logo is not in the right size.

    Best regards,

    Barry


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    Monday, July 20, 2015 4:25 AM
  • The same has happened in the Store app for one of my organisation's apps. We have a 310x150px icon which looks fine on the Start Screen. The image in the store was fine before we published a minor bug fix update last week. Now it shows the square image stretched to fit.

    Monday, July 20, 2015 4:52 AM
  • Hi,

    Same issue ! I've published a lot of variants and always got this weird result. It's a pity to spend as much time to develop an app and to get this result.

    BR

    Thiery


    [b]Bachmann Thierry - Indie developper[/b] - [url=http://www.paxstellar.com]PaxStellar[/url]

    Monday, July 20, 2015 5:51 AM
  • Hello,

    The wide logo 310x150 of my application "A Strongbox Drive" appears with a distorted image in the Store search results:

    http://windows.microsoft.com/en-US/windows/search#q=strongbox&s=Store

    I have check for many solutions without success.

    Is an issue with the new Windows Dev Dashboard ?

    Thanks
     Thierrry

    Bachmann Thierry - Indie developper - http://www.paxstellar.com

    Monday, July 20, 2015 4:55 PM
  • Having the same problem with my submission. Looks like a recent bug, previous submission was okay.
    Monday, July 20, 2015 7:39 PM
  • Yes ! I hope that this issue will be correct soon. It's very irritating.

    I 've tried with à JPG. I inform you tomorrow of the result.


    [b]Bachmann Thierry - Indie developper[/b] - [url=http://www.paxstellar.com]PaxStellar[/url]

    Monday, July 20, 2015 9:54 PM
  • I guess it's not your fault.
    I found several posts mentioned the same problem, posted within the last hours.

    Post 1, Post 2, Post 3

    I found also an interesting thread on stackoverflow: link
    In summary, it's a Microsoft problem and they're working to fix it.

    • Edited by Templar_VII Wednesday, July 22, 2015 12:55 PM
    Tuesday, July 21, 2015 9:20 AM
  • I found a interesting thread on stackoverflow: link
    In summary, it's a Microsoft problem and they're working to fix it



    • Edited by Templar_VII Wednesday, July 22, 2015 11:27 AM
    Wednesday, July 22, 2015 11:24 AM
  • No change with a JPEG ;-(

    Bachmann Thierry - Indie developper - http://www.paxstellar.com


    Wednesday, July 22, 2015 4:33 PM
  • I found a interesting thread on stackoverflow: link
    In summary, it's a Microsoft problem and they're working to fix it
    Wednesday, July 22, 2015 7:14 PM
  • Wednesday, July 22, 2015 8:46 PM
    Moderator
  • Wednesday, July 22, 2015 8:48 PM
    Moderator
  • same problem, it seems stretches 50x50 icon to wide(310x150) in store 8.1
    Sunday, July 26, 2015 9:12 AM
  • Just check the new and rising catalog, too many apps have low-res logos. (It stretches 50x50 logo to show 310x150 & 150x150 logos in the store.)

    I think it's a bug of the new dev center. It does not extract the right logo from the package for the Win8.X store.
    If it cannot be fixed. Would you please restore old dev center for win8.x?
    Monday, July 27, 2015 3:04 AM
  • Any update from Microsoft guys?..

    It ruins the sales of new apps. And I just can't believe it couldn't be fixed in almost 2 weeks that have already passed.

    Thursday, July 30, 2015 8:29 PM
  • I agree, this thread should not be marked as resolved, contacting the Windows Support and they just answer you that it is a MS bug with no workaround yet, so marking this as resolving is not helping other devs in the same situation
    Thursday, July 30, 2015 8:40 PM