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Dorado update hangs on Step 6 of 10 (rebooting to update OS to begin the install). Phone stuck in update OS with "connect to PC" image on the screen RRS feed

  • Question

  • Cause:
    Almost all cases are due to updating via Remote Desktop.

    What to do:
    Be sure you are not updating via Remote Desktop (this is unsupported). If you can repro without Remote Desktop being involved, please go to the App Hub and log in to your developer account. Under the support tab open a support request – select “Technical Exception” from the drop down menu. Include all the details at the bottom of these FAQs (http://social.msdn.microsoft.com/Forums/en-US/wpmango/thread/8e8f0e69-808f-4303-a3f8-71473bbb8669/)

    Wednesday, June 29, 2011 10:32 PM