locked
Survey - how to let users click Respond to this survey to continue their response after saving+closing a partially complete survey response RRS feed

  • Question

  • Users can click save and close then return back to find their survey response and continue.  The survey record knows if it's finished or not.  It is WAY more intuitive to let them click Respond to this survey again and the survey says "all ready completed + closed" or "do you want to edit your response" or just let them back in where they left off so they can finish it.  I don't understand the current thinking with this - it is an endless frustration for users who click save and close rather than next for multi-page surveys and want to go back but get an error message when they click Respond to this survey.  any ideas?

    Tuesday, March 8, 2011 9:05 PM

Answers

  • Hi Brian,

    Within the survey settings there is an option of either accepting responses once or multiple times by the same user - you decide!
    The functions are self explanatory for the user in terms of which actions they should take.

    hth,


    -- techChirag
    • Marked as answer by David HM Thursday, March 17, 2011 10:01 AM
    Tuesday, March 8, 2011 9:21 PM

All replies

  • Hi Brian,

    Within the survey settings there is an option of either accepting responses once or multiple times by the same user - you decide!
    The functions are self explanatory for the user in terms of which actions they should take.

    hth,


    -- techChirag
    • Marked as answer by David HM Thursday, March 17, 2011 10:01 AM
    Tuesday, March 8, 2011 9:21 PM
  • Hello

    I am having the same problem. Setting the survey to allow multiple answers does not help, it allows the user to restart filling it not continue the one they saved.

    Is there any solution to this?

    Regards

    Tuesday, March 13, 2012 6:57 PM
  • Microsoft has produced the following document that describes how to complete a partially completed survey.

    How to respond to a survey (and other things),

    It is a short but badly architected process and it depends on the user knowing which survey results were there's and it depends on the survey results having been marked as incomplete (which does not appear to always be the case).

    Wednesday, October 24, 2012 3:09 PM