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Some Metro apps just hang

    Question

  • I've seen a half dozen threads on this issue but I decided to start a new one because the others seem to have conflicting and unrelated info.

    I was using my //build/ tablet for about 2 weeks when I started having all sorts of strange issues. So I used the reset option to get a fresh image of Win 8 installed. This worked well, it is running much better with one exception.

    When I try to run some Metro apps (specifically Weather, News and Tweet@rama) they start up but seem to hang on the screen where they gather data. News just says 'Loading...', Weather just has the spinning circle of dots and Tweet@rama sits at a blank blue screen (the login option does nothing). Since I am running a fresh image all of those 'try a refresh or reset' comments do not apply.

    However, I should note I am using a LiveID, the same LiveID I used previously when I started having all sorts of issues. Most of those 'issues' are gone with this reset except this issue with Weather, News and Tweet@rama.

    So as an experiment I created a local account and logged in using it. In that account Weather, News and Tweet@rama work fine. But if I log out then back in using my LiveID they don't work. So it seems to me those apps have some corrupt initialization data being synced that keep them from starting.

    So my questions is, is there any way to reset those apps so that any synced data is cleared?

     

    Saturday, October 8, 2011 3:31 PM

Answers

  • Hello Curious George,

    I suggest you send Feedback on your issue with your Windows Live ID being corrupted and causing the Metro Apps to not work.

    We want to make sure we get the right info including your log files. Can you also submit feedback using the Windows Feedback Tool from the Connect Site associated with your Windows Developer Preview program? If you’re an MSDN subscriber, the information on how to join the Connect program is included on the download page where you installed Windows Developer Preview. There’s a link to the Connect site and an invitation code that you can click on to join using a Windows Live ID account. If you’re not an MSDN subscriber follow this limited use link to join the Connect program and then follow the steps here.

    If you are prompted for an invitation code, please enter the following key. MSDN-76H9-3CFP

    https://connect.microsoft.com/site1147/InvitationUse.aspx?ProgramID=7221&InvitationID=MSDN-76H9-3CFP


    Marilyn
    Tuesday, October 11, 2011 4:57 PM
    Moderator

All replies

  • Curious George,

    I am sorry to hear about your issue.  I would recommend you setting your local account as the administrator and then deleting the account that is linked with your Windows Live ID.  Once that is done then link your local account to you Live ID following the below directions:

    If you are currently using a local account, you can convert it to a Connected Account. To do this, follow the steps below:

    ** Click Start

    ** Open Control Panel > Users

    ** Click the “Switch to a Windows Live ID” button in the “Your account” section.

    ** The “Log on with a Windows Live ID” wizard appears. The first thing you are prompted to do is enter your password. This will be the password for your local account. Enter that password and click next.

    ** Next, enter the email address and password for your Windows Live ID.

    ** Click Finish at the confirmation screen

    ** You will need to log off and then log on using the new Connected Account to make the changes take effect.

    Once you have done this then test the Metro apps that are causing you problems.

    Please let me know the results.

    Thanks,


    Chris
    Saturday, October 8, 2011 3:55 PM
  • Hmm, I don't have good news. This seems to have made things worse.

    As you suggested I changed my local account into a connected account and now when I log into (after multiple restarts) that account I am getting worse behavior. The first time I try to launch Weather, News, Tweet@rama and others it always starts the AppStore. If I go back to start and hit that tile again it starts the app, but now I get green screens.

    Since that account now seems corrupt in some way I am still convinced that my LiveID has some corrupt sync data and each time I try to attach a new Win8 account to it things just devolve.

    I have created yet another local account and all the Metro apps work just fine. But I'd like some of my LiveID sync data, such as IE favorites. I'm just afraid to attach my LiveID to my account again.

    What else can I try?

    Saturday, October 8, 2011 4:39 PM
  • Curious George,

    I would like for you to create a new Windows Live ID, go through the steps above and this time when you link the Windows Live ID to the account use the new one that you setup versus the possibly corrupt one, and then see if you are experiencing the same issues.

    Please let me know the results.

    Thanks,


    Chris
    Saturday, October 8, 2011 6:12 PM
  • OK, I created a new LiveID and associated it with my new local account and all seems to be working well again. All the Metro apps work the way I would expect them to. So it does seem like there is some corrupt sync data with my standard LiveId, or at least it clearly has something to do my my id.

    Is there anything we can do to clear the sync data? I would really like to use my standard LiveId, plus I'm sure you guys on the Microsoft end might want to either know what is corrupt or know how to clear it when it happens.

    Sunday, October 9, 2011 12:04 AM
  • Hello Curious George,

    I suggest you send Feedback on your issue with your Windows Live ID being corrupted and causing the Metro Apps to not work.

    We want to make sure we get the right info including your log files. Can you also submit feedback using the Windows Feedback Tool from the Connect Site associated with your Windows Developer Preview program? If you’re an MSDN subscriber, the information on how to join the Connect program is included on the download page where you installed Windows Developer Preview. There’s a link to the Connect site and an invitation code that you can click on to join using a Windows Live ID account. If you’re not an MSDN subscriber follow this limited use link to join the Connect program and then follow the steps here.

    If you are prompted for an invitation code, please enter the following key. MSDN-76H9-3CFP

    https://connect.microsoft.com/site1147/InvitationUse.aspx?ProgramID=7221&InvitationID=MSDN-76H9-3CFP


    Marilyn
    Tuesday, October 11, 2011 4:57 PM
    Moderator