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Cant Connect to VM Via RDP on defualt Port RRS feed

  • Question

  • I’m having issues with one of the servers I migrated to Azure via ASR. All the diagnostics state the VM is working fine but I cannot connect to the server via RDP. I have reboot it and Azure states it is working fine, if I reset the RDP it fails as below

    Failed to reset the RDP configuration for virtual machine 'VDC57'

    the Network appears correct and inline with other VMs

    How would I know the server is not bluescreen or a service not started etc as I can see what is happening on the VM

    I Tried to enable Boot diagnostics but get this error

    Failed to update diagnostics settings for 'VDC57'. Error: 'Unable to create virtual machine 'VDC57': 'In order to use extension reference, ProvisionGuestAgent must be set during virtual machine provisioning.

    any assistance would be greatful

    Cheers Dennis Dennis Computers

    Tuesday, February 16, 2016 1:16 PM

All replies

  • Hello Dennis,

    Greetings!

    We are pleased to answer your query. With regards to your query, to reset remote desktop connection for Azure VM, guest agent must be installed. To verify/install the Guest agent for azure VM i would suggest you to refer the article VM Agent and Extensions which explain hot to verify/install the guest agent. Once you install the guest agent try enable the boot diagnostics and reset the password, remote desktop configuration.

    Hope this helps!

    Best Regards

    Kamalakar

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    Wednesday, February 17, 2016 3:21 AM