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Error 0x00000005 Access is denied for printer using admin account.

    Question

  • Please help! A little info to get this issue resolved: using an administrator account, Windows 7, 64Bit. Approx. 6 laptops connected together with a RAID and printer that needs sharing capabilites, no internet connectivity allowed. When I select the printer properties or any part of this printer I get an "Operation could not be completed (error 0x00000005). Access denied". I have tried to become the owner and again I get an error message. I am not able to remove device ether. Please let me know if there is any other information that I need to add to get some help with this issue. i cant find much help online.
    Tuesday, July 10, 2012 2:54 PM

All replies

  • Hi.

    U need to share the printer or u have a shared printer and i have to manage them?

    Check the Security tab from Printer with the local admin and try to give access the specific user. Use local admin account or a Network admin access to give this.

    Let me know for more results ..


    I want to be a MVP! | Computer Technician - MCITP Enterprise Administrator 2008

    Tuesday, July 10, 2012 8:25 PM
  • Hi,


    You may troubleshoot the issue by following the steps in the website below.

    http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows


    Please refer to this also.

    http://windows.microsoft.com/en-US/windows7/Why-cant-I-print


    Kim Zhou

    TechNet Community Support

    Thursday, July 12, 2012 9:43 AM
    Moderator
  • Thank you for the reply, this issue has me stuck and i cant find the right answer to fix it.

    I am the local admin. I have even tried to log in as the computers admin account and i get the same error message.

    I cannot open the properties of this printer therefore I cannot access the Security Tab.

    The computer is configuration is considered sharing because the 5 laptops are hard wired together with a RAID and then that is hard wired to the printer. No wireless or internet connectivity allowed. So trouble shooting will not work in this case (I have tried anyways).

    Drivers are updated and 4/5 laptops can print so I know it has something to do with this computer.

    I am new to the IA/sysadmin field, so please be kind.


    • Edited by KevinS85 Friday, July 13, 2012 5:17 PM
    Friday, July 13, 2012 5:16 PM
  • I know this is a old thread, but I'm posting this here as this thread kept being referred to while searching for a solution to this error. 

    I encountered the following errors when attempting to connect to, or install, a shared network printer while logged into a Standard or limited Windows local user account. The printer was installed and shared on another computer, and any other computer could connect to and share that printer provided it was done from an Administrator account where the user name and password were the same between the two computers. Both Windows 8 and 10 were used.

    a) In File Explorer I would receive "Operation could not be completed (error 0x00000005). Access is denied." when the printer is attempted to be opened (exactly what happens in this video: https://www.youtube.com/watch?v=j4067d2AVG8).
    b) In Control Panel > Devices and Printers > Add Printer the printer is found but gets "The credentials supplied are not sufficient to access this printer. Do you want to specify new credentials?" when Guest or Administrator credentials are entered for the computer that is sharing the printer.
    c) If I used the Add Shared Printer as a Local Printer method (as suggested at https://forums.techguy.org/threads/solved-access-denied-to-network-printers.541278 and http://www.windowsnetworking.com/kbase/WindowsTips/Windows7/AdminTips/Admin/AddSharedPrinterasaLocalPrinter.html), the printer would work if logged into an Administrator account where the username and password are the same between the computers, but if I logged into a Standard or limited account the printer would get "Operation could not be completed (error 0x00000709). Double check the printer name and make sure that the printer is connected to the network." when attempting to make it the default printer and when a Print Test Page is done we would get a "The printer couldn't print Test Page" message with the print job suck in the print queue with a "Error - Printing" Status.

    The solution was to (not use the Add Shared Printer as a Local Printer method of sharing and to) log into the Standard or limited user account and add a Windows Credential as suggested in "Method 2: Network shares" at http://winsupersite.com/article/windows8/windows-8-tip-seamless-home-network-access-142716/.

    I found that the following Windows Credentials would work:
    - Enter the network name of the computer that is sharing the printer, and an Administrator user name and password that will log into that computer.
    - For the Internet or network address, enter an asterisk (*), then enter an Administrator user name and password that will log into the computer that is sharing the printer.

    If "Password protected sharing" has been turned off on the computer that is sharing the printer, the following credentials will also work:
    - Enter the network name of the computer that is sharing the printer, and enter Guest as the user name and leave the password blank.
    - For the Internet or network address, enter an asterisk (*), then enter an Guest as the user name and leave the password blank.


    Thursday, October 27, 2016 2:44 AM