DreamSpark Students using the SDM, Please Read RRS feed

  • General discussion

  • Over the past year this forum has collected a significant number of posts discussing problems with the Secure Download Manager.  

    The Secure Download Manager and the Student WebStore are not run by Microsoft, so there hasn’t been much we on the support team can do to investigate and help with individual student issues.  I’ve let these posts collect in the hopes that students could help each other find solutions, and the community would benefit from that knowledge.  For some time, however, no solutions have appeared from the community and these posts about the SDM just gather frustration. 

    Unfortunately, this forum has not become a helpful place for students with SDM issues.

    To address this, we’re implementing a change in order to help point students to direct help for their SDM issues.  Posts about the Secure Download Manager will be off topic for this forum, and I will be moving posts about the SDM over to the off topic forum. In each, I’ll be replying to these treads with the right guidance to get students the help they need, and I will still be monitoring each thread. If you have questions about this please let me know.  

    Guidance for Students with SDM Issues:

    For students having issues with the SDM, please send an email to dreamspark@kivuto.com and be sure to enter “SDM issue” on the subject line of their message.  SDM Issue emails must include:

    • Order #
    • A detailed description of the problem, including steps taken and error message.  Screenshots are highly preferred.

    DreamSpark Students having any other issue with the service need to get help from their Program Administrator.  Contact the Program Administrator by clicking the help link at the top of the student Webstore, and then scrolling down to the bottom of the page and clicking Contact Us (see screenshot below).



    • Edited by Mike Kinsman Tuesday, January 28, 2014 4:03 AM grammar
    Tuesday, January 28, 2014 12:06 AM

All replies

  • Very good Mike, I really appreciate it.


    Tuesday, January 28, 2014 3:58 AM
  • Is this worth the effort? Any chance this will have a resolution?


    Thank you for contacting Kivuto Solutions Inc. Your request (#36xxx) has been submitted. Our support staff is currently reviewing it and will get back to you within two business days.


    Kivuto Customer Support

    Monday, February 10, 2014 8:07 PM
  • any update on this LoTekJunky?  



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    Thursday, February 27, 2014 9:58 PM