Outlook 365 crash when click on Shared Mailbox Inbox RRS feed

  • Question

  • We are facing issue with one user while he select Shared mailbox Inbox in outlook his outlook keep crashing other all expect shared mailbox inbox folder other folders are accessible and working fine this issue is strange issue and tired below solution to fix it but no luck

    1. Disable all add-ins

    2. uninstall and reinstall outlook

    3. try login on the different machine but issue exists

    4. Shared Mailbox moved to different Mailbox Database

    5. Remove delegation access and add in back

    Outlook Version is Office 365 Application
    Windows Version is Windows Enterprise 10
    Exchange Server 2016 CU17

    Please advise for to resolove this issue

    Tuesday, August 25, 2020 7:43 PM


  • the issue has been resolved after we ran the command outlook \cleanviews 
    • Marked as answer by Moiz V Monday, October 12, 2020 8:24 AM
    Monday, October 12, 2020 8:24 AM