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Error Message displayed when try to launch Outlook using Microsoft Outlook 2016. RRS feed

  • Question

  • Hi,

    System Environment as below:

    Windows 2007(Chinese simplified) 64 bit PC, Installed and configured Microsoft Office 2016 32 bit (and also tried 64 bit version) and Our Application supports 32 bit.

    When i am  trying to launch Microsoft outlook through "Mail Recipient", am getting the Microsoft Outlook error as below even i set the Outlook 2016 as default mail client.

    "Either there is no default mail client or the current mail cannot fulfil the messaging request. Please run Microsoft Outlook and set it as the default mail client."

    Because of the above error in our application "MAPISendMail()" API returns MAPI_E_NOT_SUPPORTED error value but it has to return 1.

    Our application is clearly working with MSOffice 2013 and 2007 except 2016.

    can any one help me what is the root cause for that above error and how to solve the above issue? 




    Tuesday, February 9, 2016 4:30 PM

Answers

  • Hi Shruti,

    Based on the error message, you may check this article whether it usefully.

    Disclaimer: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet. 

    Regards

    Starain


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.


    Thursday, February 11, 2016 8:46 AM
    Moderator

All replies

  • Are you sure the bitness of Outlook and your app match? Did you explicitly build your app as x86 to match the Outlook bitness (32 bit)?

    Dmitry Streblechenko (MVP)
    http://www.dimastr.com/redemption
    Redemption - what the Outlook
    Object Model should have been
    Version 5.5 is now available!

    Tuesday, February 9, 2016 6:06 PM
  • Hi Shruti,

    Based on the error message, you may check this article whether it usefully.

    Disclaimer: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet. 

    Regards

    Starain


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.


    Thursday, February 11, 2016 8:46 AM
    Moderator
  • Hello Shruti,

    Do you get any error message when you do the same operation manually? Just try to send any document from any other Office application. Is there any errors?

    Monday, February 15, 2016 12:11 PM