none
Another .Net Framework 3.5 install problem on Vista x64 RRS feed

  • Question

  • Hi There. Have been trying to install .net framework on my Vista Home Premium SP1 x64 machine. After following as many of the tips as i can i am still having no luck.

    • Vista shipped with SP1 on disc
    • All attemps made as adminisrator
    • Programs/Add remove windows components .net 3.0 is fully on (Tried it as off too).
    • Tried .net Framework 3.5 online, offline and SP1
    • All versions downloaded from Microsoft Download
    • Ran NetFx35_detect_issues. 
    • Ran Setup_Verifier.
    • Ran Cleanup_tool.
    • Ran reg delete Command to check for corrupt registry.
    • No beta versions of .net have been installed.
    • Have tried installing Vista SP2 beta to see if that would fix it.
    • Logs http://cid-9190d2db3f84a4db.skydrive.live.com/browse.aspx/.Public
    Really stuck and have been trying for two days. Need this to work to Get Visual Studio 2008 and Expression Studio 2 installed. Any help?
    Saturday, December 20, 2008 12:16 PM

Answers

  • Hi Kennef,

    I've searched your log files. I found an error like this:

    MSI (s) (30:A8) [13:15:06:716]: Product: Microsoft .NET Framework 3.5 -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

    It seems that some cause blocks the Windows Installer Service.

    Here is a useful KB that could help you to resolve Common "Windows Installer" problems. You could try to do some common methods like enabling Windows Installer Service, reinstalling Windows Installer.
    http://support.microsoft.com/kb/555175

    If the above KB would not help, there is someone who has the similar question as you. I think that his troubleshooting would help you a lot.
    http://www.vistax64.com/vista-general/143101-windows-installer-service-could-not-accessed-error-1719-a.html

    Thanks
    • Marked as answer by Figo Fei Friday, January 9, 2009 2:37 AM
    Wednesday, December 24, 2008 2:24 AM

All replies

  • Hi Kennef,

    Could you please try to use .Net Cleanup Tool to remove the former installing and install .Net Framework 3.5 one more time?

    Before you re-install .Net Framework 3.5, clear you %temp% folder.

    Then provide me all the .Net Framework 3.5 log files from your %temp% folder.

    I need more clear information about your installing. I hope I will help you to solve your problem.

    Thanks

    Monday, December 22, 2008 8:31 AM
  • Hi JoJo_C, thanks for taking the time to get back to me. Running clean up tool and it is generating clean up has failed. Log is the same as previous post. Emptied windows\Temp folder and ran set up again however it is not creating a log. Is there any other information i could get you?

    Kenny
    Monday, December 22, 2008 10:36 AM
  •    Hi again, sorry found the log files in my local temp i have added them to the rest. 
    http://cid-9190d2db3f84a4db.skydrive.live.com/browse.aspx/.Public?uc=1

    Thanks again, Kenny
    Monday, December 22, 2008 10:39 PM
  •  Hi Kennef,

    It seems that the log files that you provide to me are not the latest ones. Do you mean that the installing you did yesterday could not create a log file? Moreover, some important log files that could help me to troubleshoot missed like: 
    • %temp%\dd_dotnetfx35install.txt
    • %temp%\dd_depcheck_netfx*.txt
    • MSXML 6.0 - %temp%\dd_msxml6_*.txt
      WIC - %temp%\dd_wic*.txt
      .NET Framework 2.0 SP1 - %temp%\dd_net_framework20*.txt
      .NET Framework 3.0 SP1 - %temp%\dd_net_framework30*.txt
      .NET Framework 3.0 SP1 WCF custom action - %temp%\dd_wcf_retCA*.txt
      .NET Framework 3.5 product MSI - %temp%\dd_net_framework35*.txt

    Please help me to create the new log file because too much old information will make me confused.
    Please check whether you enable Windows Installer logging (see attached instructions below) and post back the link.
        Set (or add) these registry keys to enable Windows Installer (MSI) logging: 
        [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer] 
        String Value 
        "Logging"="voicewarmup" 
        "Debug"=dword:00000003

    Thanks

    Tuesday, December 23, 2008 3:50 AM
  • Set up the reg key and generated some logs. They were being created in my local folder rather than temp so found these. Stuck them up in a rar file.
    http://cid-737e9ef6cfbca434.skydrive.live.com/browse.aspx/.Public?uc=1

    However these were the only logs that were created. I have included a screendump of the regedit incase it has been an error with the way i have set up the new key.

     

    Thanks 

    Tuesday, December 23, 2008 1:34 PM
  • Hi Kennef,

    I've searched your log files. I found an error like this:

    MSI (s) (30:A8) [13:15:06:716]: Product: Microsoft .NET Framework 3.5 -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

    It seems that some cause blocks the Windows Installer Service.

    Here is a useful KB that could help you to resolve Common "Windows Installer" problems. You could try to do some common methods like enabling Windows Installer Service, reinstalling Windows Installer.
    http://support.microsoft.com/kb/555175

    If the above KB would not help, there is someone who has the similar question as you. I think that his troubleshooting would help you a lot.
    http://www.vistax64.com/vista-general/143101-windows-installer-service-could-not-accessed-error-1719-a.html

    Thanks
    • Marked as answer by Figo Fei Friday, January 9, 2009 2:37 AM
    Wednesday, December 24, 2008 2:24 AM
  • Had a look at the installer. Seems to be the source of the problem with it. Decided just to go for a clean install to repair the installer and other components. Has fixed it all and .net 3.5 installed first time. Thanks for your help.
    Kenny  
    Thursday, January 8, 2009 6:58 PM